Jennifer Jones
Ringgold,GA
Summary
Detail-oriented professional with a robust background in customer service and quality control. Expertise in streamlining processes and training team members to enhance efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Writer
on-point automotive repair
chatsworth , GA
09.2021 - Current
- Managed customer service inquiries regarding vehicle repairs and maintenance.
- Conferred with customers to understand service needs and write up accurate orders.
- Provided accurate estimates for parts and labor to customers.
- Assisted technicians by documenting repair orders and service details.
- Scheduled appointments for vehicle inspections and repairs effectively.
- Communicated repair information to customers in a professional manner.
- Processed customer payments and maintained financial records efficiently.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians; ensured accuracy of labor times and parts costs.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Communicated with suppliers to order necessary parts for repairs.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained a clean and organized workspace to enhance customer experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
QC Supervisor
roper corperation
LaFayette, Georgia
05.2017 - Current
- Supervised quality control processes to ensure compliance with industry standards.
- Conducted regular inspections of production lines to identify quality issues.
- Collaborated with engineering teams to resolve product defects and enhance quality.
- Trained team members on quality assurance protocols and best practices.
- Coordinated with suppliers to ensure materials met quality specifications.
- Provided technical guidance regarding product quality issues to internal departments as required.
- Led teams through problem solving activities focused on improving product quality.
Education
Associate of Science -
Chattanooga State Community College
Chattanooga, TN08-2017
Skills
- Time management
- Technical guidance
- Training and development
- Process improvement
- Work order processing
- Effective writing
- Strong organization
- [Software] expertise
- Managing status reports
- Sales transactions
- Invoice filing
- Customer needs assessments
- Product and service sales
- Expert in [software]
- Financial record maintenance
- Effective communication
- Team collaboration
- Problem solving
- Repair order documentation
- Customer service
- Parts ordering
Timeline
Service Writer
on-point automotive repair
09.2021 - Current
QC Supervisor
roper corperation
05.2017 - Current
Associate of Science -
Chattanooga State Community College