Keegan Kern
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
2
2
years of professional experience
Work History
Service Writer
Walmart
Geneseo, New York
09.2024 - 07.2026
- Assisted customers with service inquiries and product information.
- Documented service requests and maintained accurate records.
- Coordinated with technicians to schedule repair appointments efficiently.
- Communicated with customers regarding service status and updates.
- Utilized point-of-sale systems for transaction processing and inventory management.
- Resolved customer complaints by offering appropriate solutions promptly.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Education
Dansville High School
Dansville, NYSkills
- Customer service
- Appointment scheduling
- Relationship building
- Service coordination
- Technical communication
- Sales transactions
- [Software] expertise
Timeline
Service Writer
Walmart
09.2024 - 07.2026
Dansville High School