Scott smith
Crafton,PA
Summary
Enthusiastic, cheerful ,and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Providing overall communication and problem-solving, Demonstrated in skills in record-keeping, legal documentation, problem-solving techniques within human services.
Overview
12
12
years of professional experience
Work History
Sepciality Care Representative
Coordinated Care Network Pharmacy
10.2024 - Current
- 300-350 patient case load
- Navigate agency billing database and adjudicate insurance
- Complete eligibility assessments on medical insurance
- Operate medication evaluation monthly to ensure full medication adherence
- Follow MOU's guidelines between clinic and pharmacy
Server
Red Robin
05.2021 - 08.2024
- Demonstrated strong multitasking
- skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Manage Four - Six Table Sections.
Team Member /Restaurant Food Server
Red Lobster Restaurant
10.2012 - 08.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Demonstrated strong multitasking skills by managing multiple tables.
- Bussed tables and reset tables.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock. - Worked with POS system to place orders, manage bills, and handle complimentary items.
Line Cook/Prep Cook
Steel Works
08.2017 - 12.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
Education
Master of Social Work - Social Work
Pennslvania Western University
California, PA08-2026
Bachelor of Arts - Sociology
Indaiana University of Pennsylvania
Indiana, PA05-2018
Skills
- Case management
- Crisis intervention and counseling
- Suggestive Selling
- Supervisor Experience
- Strong Empathy
- Team building
- Contract management
- Patient education
- Data entry
- Insurance billing
- Cash handling experience
- Teamwork and collaboration
- Friendly, positive attitude
- Active listening
- Staff development
- Schedule development
Timeline
Sepciality Care Representative
Coordinated Care Network Pharmacy
10.2024 - Current
Server
Red Robin
05.2021 - 08.2024
Line Cook/Prep Cook
Steel Works
08.2017 - 12.2017
Team Member /Restaurant Food Server
Red Lobster Restaurant
10.2012 - 08.2018
Master of Social Work - Social Work
Pennslvania Western University
Bachelor of Arts - Sociology
Indaiana University of Pennsylvania
Similar Profiles
KRISTEN PASTULAKRISTEN PASTULA
Afterhours Social Worker at ANCR - All Nations Coordinated Response NetworkAfterhours Social Worker at ANCR - All Nations Coordinated Response Network
Maleka HatcherMaleka Hatcher
Direct Care Worker at Coordinated Care HealthDirect Care Worker at Coordinated Care Health
Deijah WhiteDeijah White
Substitute Teacher at Community Coordinated Care For ChildrenSubstitute Teacher at Community Coordinated Care For Children