Scott Soto
Gresham
Summary
Dynamic General Manager with a proven track record at Crunch Fitness, excelling in operations management and leadership. Spearheaded initiatives that enhanced efficiency and team productivity, while fostering collaboration. Skilled in training and development, I successfully mentored management teams, driving continuous improvement and client satisfaction across all branches.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Crunch Fitness
10.2019 - Current
- Directed operational strategy to enhance efficiency across all branches.
- Implemented performance metrics to monitor team productivity and improve service delivery.
- Streamlined communication processes between departments, fostering collaboration and alignment with company goals.
- Mentored management team, cultivating leadership skills and enhancing overall departmental performance.
- Facilitated quarterly reviews of operational effectiveness, driving continuous improvement initiatives organization-wide.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Fitness Manager
Crunch Fitness
01.2016 - 10.2019
- Developed and implemented fitness programs tailored to diverse client needs.
- Managed team of trainers, ensuring high-quality service and client satisfaction.
- Conducted regular assessments to track client progress and adjust plans accordingly.
- Streamlined scheduling processes, enhancing operational efficiency for classes and sessions.
Personal Trainer
Crunch Fitness
01.2014 - 12.2015
- Developed personalized fitness plans tailored to individual client goals and fitness levels.
- Conducted one-on-one training sessions to improve clients' strength, endurance, and overall health.
- Educated clients on proper exercise techniques and safety protocols during workouts.
- Monitored client progress and adjusted training programs based on performance evaluations.
Member Service Representative
Crunch Fitness
02.2013 - 12.2013
- Assisted customers with inquiries, providing accurate information on services and products.
- Processed member transactions efficiently, ensuring smooth operations at service desk.
- Supported team in managing member accounts, updating records promptly and accurately.
- Resolved customer complaints with a focus on satisfaction and effective solutions.
Education
Bachelor of Arts - Exercise Science
New Mexico Highlands University
Las Vegas, NM05-2012
Bachelor of Arts - Exercise Science
New Mexico Highlands University
Las Vegas, NM05-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and development
- Relationship building
Certification
NASM CPT
Dotfit Nutrition
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Crunch Fitness
10.2019 - Current
Fitness Manager
Crunch Fitness
01.2016 - 10.2019
Personal Trainer
Crunch Fitness
01.2014 - 12.2015
Member Service Representative
Crunch Fitness
02.2013 - 12.2013
Bachelor of Arts - Exercise Science
New Mexico Highlands University
Bachelor of Arts - Exercise Science
New Mexico Highlands University
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