Summary
Overview
Work History
Education
Skills
Skillscertifications
Activities
Timeline
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Scott Spencer

Port St. Lucie,FL

Summary

Experienced professional seeking a full-time position to tackle professional challenges and utilize interpersonal skills, time management, and problem-solving abilities. Detail-oriented team player with exceptional organizational skills, adept at managing multiple projects simultaneously with precision. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Overview

17
17
years of professional experience

Work History

Mortgage Loan Originator

Quicken Loans
05.2018 - 01.2023
  • Determined financial and personal goals of clients to fit the best loan solution, leading to be part of a hand-picked group of bankers to partner with Currently Serviced Clients
  • Closed $21 million in clean loan volume leading to low-risk capital for the organization, including government GNMA(FHA/VA/USDA) loans and Conventional (FNMA/FHLMC) loans
  • Led regional sales as the #1 Top Converting Banker in October 2017 and February 2018
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Consistently recognized as a top banker in all metrics for client service, care, and satisfaction (MRQs)
  • Proficient in all financial, ethical, legal, and interpersonal aspects of mortgage origination
  • Qualified for and received 16 state and 1 federal license for mortgage origination, learning TILA, TRID, SAFE, UST, BSA/AML, and other guidelines.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
  • Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.

Event and Marketing Manager

Capital Two-way
12.2015 - 04.2018
  • Used previous work experience to identify untapped market base which led to developing new relationships through past reputability
  • Determined needs and communicated benefits of product, services, features, rate plans, and special offers to customers
  • Organized, planned, and implemented various social, philanthropic, and political events throughout the Washington D.C
  • Area
  • Implemented a cost advantage strategy to lure in new customers which amounted to a 5% monthly growth rate.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

Rental Coordinator

BearCom Wireless
03.2006 - 12.2015
  • Coordinated all aspects of rental service; from consulting to order taking, equipment programming, to product training, to invoicing for services rendered
  • Maintained accounts averaging $3,300,000 in total annual revenue
  • Handled over 600 accounts in the Washington D.C
  • Area and increased customer base by over 10% per year on average by utilizing Salesforce software to differentiate, develop, and improve company's business results
  • Utilized company efficiency reports to decrease turnaround time for inventory transfers which saved the branch nearly $10,000 in shipping costs annually.
  • Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
  • Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
  • Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
  • Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.

Education

Bachelor of Science - Finance

George Mason University
Fairfax, VA
12.2016

Skills

  • Loan Structuring
  • Underwriting Guidelines
  • Residential Mortgage Lending Regulations
  • Sales Development
  • Sales Forecasting
  • Marketing Expertise
  • Customer Relations
  • Event Planning
  • Social Media Marketing
  • Negotiation Tactics
  • Customer service-focused

Skillscertifications

  • Microsoft Excel (pivot tables, lookups, macros, "if" logic, algebraic weighing, graphing)
  • R/RStudio and STATA (statistical programming language, data analysis software) experienced
  • Bloomberg Market Concepts Certification

Activities

Focus: HOPE, Assisted local non-profit organizations in the Detroit area helping in neighborhood rehabilitation programs, Volunteered to assist local food drives during the 2021 and 2022 holiday season - drive was held for fixed income families that brought in less than $15,000/yearly in government assistance. Caritas Furniture Bank volunteer worker - assisting in furnishing homes of low income families in the Richmond, VA area.


Timeline

Mortgage Loan Originator

Quicken Loans
05.2018 - 01.2023

Event and Marketing Manager

Capital Two-way
12.2015 - 04.2018

Rental Coordinator

BearCom Wireless
03.2006 - 12.2015

Bachelor of Science - Finance

George Mason University

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Scott Spencer