Scott Sterling
Melbourne,FL
Summary
Versatile driver possessing valid Florida driver's license and clean driving record. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Lyft Driver
Lyft
04.2022 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
Medical Biller
JKITSON LLC
07.2015 - 04.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
Lawn Care Specialist
B'S LAWN AND PEST CONTROL
03.2003 - 07.2015
- Developed lasting customer relationships and grew network over time.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Liberty County High School
Bristol, FL05.1998
Skills
- Personnel Engagement
- Service Dispatching
- Transporting Passengers
- Passenger Security
- Safe Driving Practices
- Communications
- Customer Satisfaction
- Business Documentation
- Wheelchair Assistance
- Time Management
- Directional Sense
- Local and Long Distance Driving
Timeline
Lyft Driver
Lyft
04.2022 - Current
Medical Biller
JKITSON LLC
07.2015 - 04.2022
Lawn Care Specialist
B'S LAWN AND PEST CONTROL
03.2003 - 07.2015
High School Diploma -
Liberty County High School
Similar Profiles
Stanley DestraStanley Destra
Driver at LyftDriver at Lyft
Jose R Acuna RangelJose R Acuna Rangel
Lyft Driver at LyftLyft Driver at Lyft
Liddia VenturaLiddia Ventura
Driver at LyftDriver at Lyft
Emil Marian BadeaEmil Marian Badea
Lyft Driver at LyftLyft Driver at Lyft
Seth HuftySeth Hufty
Salesperson at B2K12 Branding SolutionsSalesperson at B2K12 Branding Solutions