Summary
Overview
Work History
Education
Skills
Languages
Timeline

Scott Stevens

Clothes Processing
Lindon,UT

Summary

I have years of experience in speaking to customers on the phone. All my customers love me and always request to talk to me if they call again. I excel in having a one call resolution!

Overview

7
7
years of professional experience

Work History

Clothes Processing

Deseret Industries
American Fork, UT
12.2024 - Current
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion.

Quality Assurance Analyst

GoHealth
06.2021 - 10.2022
  • Created and achieved product quality objectives and met product specifications
  • Analyzed and tested different builds to identify, trace and help resolve bugs
  • Fixed identified issues to improve workflows
  • Participated in requirements and used case reviews.

Apple Tier 2

Avalon
06.2020 - 06.2021
  • Work from home Apple Senior Support I was trained to take mostly escalated cell phone issues and supervisor calls, however also trained to take MAC and wireless Multimedia calls as well.

Fraud Tier 2

Concentrix Fraud Tier 2
04.2018 - 06.2020
  • I investigated potential fraudulent cell phone orders, i.e
  • Confirmed order numbers, verified address and insured all information matched to customer orders.

Education

High School Diploma -

Pleasant Grove High School, Pleasant Grove, Utah
05.1986

Skills

  • Deductive Reasoning
  • Issue Resolution
  • Call Monitoring
  • Quality Assurance
  • Account Management
  • Queue management
  • Technical Support
  • Call center experience
  • Live chat support
  • Typing skill of 60 WPM
  • Customer service expertise

Languages

Spanish
Professional Working

Timeline

Clothes Processing - Deseret Industries
12.2024 - Current
Quality Assurance Analyst - GoHealth
06.2021 - 10.2022
Apple Tier 2 - Avalon
06.2020 - 06.2021
Fraud Tier 2 - Concentrix Fraud Tier 2
04.2018 - 06.2020
Pleasant Grove High School - High School Diploma,

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Scott StevensClothes Processing