Scott Susnar
San Jose,CA
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in crisis management and conflict resolution. Recognized for enhancing safety protocols and delivering superior customer service, I leverage keen observational skills and a strong work ethic to maintain secure environments and foster positive relationships with clients.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
31
31
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Union City, CA
08.2024 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Owner and Operator
Sunstar Home Services
Fort Myers, FL
02.2009 - 11.2016
- Expanded business into new markets, cond
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Improved team productivity by introducing innovative project management tools and techniques.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Played key role in process optimization project, resulting in more efficient production line layout.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Facilitated smoother onboarding process for new machinery through creation of detailed operating manuals.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assembled products according to changing daily work orders and specific customer needs.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Owner and President
Security Shutter
Venice, FL
01.1994 - 02.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Enhanced disaster preparedness with development of national emergency response strategy.
Education
Business Administration
U W Stevens Point
Stevens Point, WICommercial Contractor - Construction Engineering
Cam Tech School of Construction
Orlando, FL01.1990
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Surveillance
- Access control
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Visitor tracking
- Threat assessment
- Access control management
- Stationary surveillance
- Security equipment operation
- Metal detector operation
- Crisis management
- Arrest procedures
- Entrance control
- Shift work experience
- High level of integrity
- Screening wands
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security protocols
- Event security
- Keen observer
- De-escalation techniques
- English fluency
Timeline
Security Officer
Allied Universal Security Services
08.2024 - 10.2024
Owner and Operator
Sunstar Home Services
02.2009 - 11.2016
Owner and President
Security Shutter
01.1994 - 02.2008
Business Administration
U W Stevens Point
Commercial Contractor - Construction Engineering
Cam Tech School of Construction