Scott Tannura
Englewood,FL
Summary
Proven Drain Specialist from Aztec Plumbing, adept in customer relations and expert problem-solving, significantly enhanced customer satisfaction and staff performance. Pioneered training programs and software adoption, boosting efficiency and quality assurance. Achieved notable project success through advanced communication and root cause analysis, showcasing a commitment to excellence and innovation.
Overview
5
5
years of professional experience
Work History
Drain Specialist
Aztec Plumbing
06.2019 - 01.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
Yes - Diesel Mechanics
Technical Career Institute
Hartford CT06.1988
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Root Cause Analysis
- Emergency Response
- Machinery Maintenance
Timeline
Drain Specialist
Aztec Plumbing
06.2019 - 01.2024
Yes - Diesel Mechanics
Technical Career Institute
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