Scott T. Dennison
Bothell,WA
Summary
Implementation Project Manager with extensive Salesforce experience in the background screening industry. Demonstrates a strong track record in managing complex client onboarding, collaborating cross-functionally, and providing detailed technical documentation to enhance operational efficiency. Detail-oriented professional with expertise in incident response, risk assessments, and threat detection. Committed to ensuring safety and security through effective crisis management and stakeholder collaboration.
Overview
12
12
years of professional experience
Work History
Security Officer
Securitas Security Services USA, Inc.
Everett, WA
10.2025 - Current
- Provided security services that ensured safety of people, property, and information.
- Managed secure access points and addressed incidents with effective judgment, de-escalation techniques, and exceptional customer service.
GSOC Operator
Sibylline Ltd
Seattle, WA
06.2024 - 10.2025
- Acted as first point of contact for incidents, documenting, escalating, and coordinating responses per runbooks and SOPs.
- Monitored and triaged security alarms, CCTV, and system outages in Lenel while balancing multiple priorities with strong accuracy and customer focus.
Product & Technical Program Manager
Sterling Backcheck
Bothell/Bellevue, WA
11.2013 - 10.2021
- Led Salesforce implementations and integrations, executing full migration to new Salesforce instance post-merger and gathering business requirements for high-volume client accounts, while providing ongoing support and technical documentation.
- Managed end-to-end delivery of billing systems integrated with Salesforce, NetSuite, and Paymentech, ensuring accurate monthly invoicing for 2,500+ clients.
- Acted as subject matter expert for client implementations, leading complex system setups and SSO platform delivery for 100,000+ users, ensuring custom configurations met client needs.
- Partnered cross-functionally with Sales, Operations, Legal, Compliance, and IT to analyze requirements, manage project timelines and checklists, troubleshoot configurations, and deliver client trainings and demos.
- Developed process documentation, work instructions, and custom solution guides while serving as escalation point for technical and account settings.
- Executed SQL data corrections and monitored system performance, providing feedback for product enhancements that supported revenue retention and streamlined implementation timelines.
- Formerly Talentwise
Education
B.A. - Management Information Systems
Washington State University
Pullman, WASkills
- Risk Assessments
- Incident Response
- Vulnerability Management
- Threat Detection
- Access Controls
- Network Security
- Identity Management
- Data Protection
- Compliance Audits
- Incident Reporting
- Crisis Management
- Policy Development
- Security Awareness
- Security Training
- Risk Mitigation
- Technical Documentation
- Requirements Gathering
- Cross-Functional Coordination
- Stakeholder Management
- Attention to Detail
- Security Frameworks
Timeline
Security Officer
Securitas Security Services USA, Inc.
10.2025 - Current
GSOC Operator
Sibylline Ltd
06.2024 - 10.2025
Product & Technical Program Manager
Sterling Backcheck
11.2013 - 10.2021
B.A. - Management Information Systems
Washington State University