Scott Terranova II
Clarksville,TN
Summary
Dedicated Counter Representative with strong customer service and cash handling skills. Experienced in resolving inquiries and managing inventory efficiently to enhance customer satisfaction.
Overview
1
1
year of professional experience
Work History
Counter Representative I
Ferguson
Nashville, Tennessee
10.2024 - Current
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized workspace for customer interactions.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer complaints promptly and professionally.
- Stocked shelves with merchandise according to company standards.
- Processed returns and exchanges according to company policies and procedures.
- Tracked inventory levels of high volume items to ensure product availability at all times.
- Assisted customers with selecting products to meet their needs and budget.
- Assisted in training new staff members on proper procedures related to customer service, cash handling, order processing.
- Operated forklift safely while loading and unloading trucks or moving heavy objects around the warehouse.
- Managed inventory levels by restocking shelves as needed.
- Processed transactions accurately and efficiently using the point-of-sale system.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Performed daily opening and closing duties as assigned by management.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Provided excellent customer service, resolving issues and answering queries promptly.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2018
Skills
- Customer service
- Inventory management
- Cash handling
- Product knowledge
- Team collaboration
- Point-of-sale operation
- Employee training
- Conflict resolution
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Forklift operation
Timeline
Counter Representative I
Ferguson
10.2024 - Current
High School Diploma -
Penn Foster Career School
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