Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Scott Thomas

West Des Moines

Summary

Dynamic sales professional with a proven track record at Farm Bureau Financial Services of Iowa, excelling in client account management and upselling. Leveraged excellent people skills to build strong client relationships, achieving sales targets through strategic cross-selling. Proficient in CRM software, enhancing client service and retention. Recognized for resolving customer issues swiftly and effectively.

Overview

6
6
years of professional experience

Work History

Sales Associate

Farm Bureau Financial Services Of Iowa
03.2025 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.

Assistant

RE/MAX
09.2024 - 03.2025
  • Worked closely with agent to provide effective assistance for specific aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted agent in all aspects of business operations.

Front Desk Receptionist/Driving Range Attendant

Quail Creek Golf Course
03.2023 - 08.2024
  • Scheduled tee times
  • Worked the register
  • Picked up and cleaned range balls
  • Other general maintenance around the course

Cashier/Floor Worker

Jakesfireworks
05.2022 - 07.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Server

Blackstone
09.2021 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/Busser/Host

Texas Roadhouse
10.2020 - 03.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Busser

Olive Garden
10.2019 - 03.2020
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

Valley High School
West Des Moines, IA
05-2021

Skills

  • Upselling
  • Promotional support
  • Retail loss prevention
  • Client account management
  • Client service
  • Excellent people skills
  • Sales strategies

Languages

English
Full Professional

Timeline

Sales Associate

Farm Bureau Financial Services Of Iowa
03.2025 - Current

Assistant

RE/MAX
09.2024 - 03.2025

Front Desk Receptionist/Driving Range Attendant

Quail Creek Golf Course
03.2023 - 08.2024

Cashier/Floor Worker

Jakesfireworks
05.2022 - 07.2023

Server

Blackstone
09.2021 - 12.2021

Server/Busser/Host

Texas Roadhouse
10.2020 - 03.2021

Busser

Olive Garden
10.2019 - 03.2020

Valley High School

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