Scott Tolley
Wake Forest Baptist Health
Winston-Salem,NC
36
years of professional experience
Highly motivated leader with extensive operational and continuous improvement experience within multiple industries. Leads by example and consistently obtains the results desired by the organization. Ability to build and maintain a winning team and works well with all levels of an organization.
Work History
Director, Clinical Operations
4 Years 5 Months- Led clinical operations strategy to enhance patient care delivery and access across multiple service lines.
- Streamlined workflow processes, resulting in improved efficiency and patient satisfaction.
- Established performance metrics and benchmarks for clinical staff to drive accountability and excellence.
- Mentored emerging leaders, fostering professional development within clinical operations teams.
- Responsible for multiple locations and clinical specialties. Currently responsible for overall operations of a new 133K sq/ft medical office building hosting six clinical service lines and an ASC.
Associate Director of Operations
14 Years 5 Months- Provide overall administrative, financial, and operational leadership for a multi-specialty outpatient campus providing patient care for over 150000 patients per year.
- Assisted with all start-up activities for opening the thirteen distinct clinical specialties and associated ancillary services within an academic medical center organization .
- Achieved growth in patient volume over 5% every year since opening while achieving above average patient satisfaction, exceptional safety performance, and achieve or exceed most budget targets.
- Receive "above average" performance reviews annually.
Practice Administrator
4 Years 9 Months- Responsibility for administrative and operational oversight of a physician-owned multi-location pediatric group practice.
- Enabled the practice to achieve profitability and increase partnership salaries via revenue cycle improvements, unwavering focus on patient satisfaction, operational efficiencies, and staff retention and motivation.
- Facilitated the purchase of leased office space and served as property manager for the multi-use commercial property.
Business Administrator
3 Years 11 Months- Career transition opportunity into healthcare administration. Utilized my leadership and organizational skills to oversee and optimize all operational aspects of the practice .
- Assumed practice bookkeeping and financial activities while implementing and developing practice revenue cycle practices, patient satisfaction activities, and vendor relationships.
- Assisted with the philanthropic activities of the charitable foundation established by the founding partner. Focused on organizing international mission work and local patient care outreach.
Various Positions
12 Years 10 Months- Thirteen year manufacturing career beginning in a management training program and achieved seven promotions spanning five unique manufacturing locations.
- Flexible manufacturing professional demonstrating the ability to learn and improve a variety of processes and manufacturing activities. Served as a Plant Manager in final position.
- Achievements included a U.S Patent, perfect attendance over entire thirteen year career, consistent promotions, Six Sigma Champion, selected to attend University of Virginia's Daren School of Management leadership training program.
Education
MBA - Production And Operations Management
- Graduated with 3.7/4.0 GPA
Bachelor of Science - Business Administration
- Graduated with 3.4/4.0 GPA
Skills
Results-oriented
Strong leadership skills
Strategic vision while able to monitor and measure details required to achieve mission
Exercise practical and informed judgment
High accountability
Innovative thinker
Adaptable and ability to quickly learn new processes and concepts
Customer service advocate
Timeline
Director, Clinical Operations
Atrium HealthWake Forest Baptist
03.2022 - CurrentRead More
Associate Director of Operations
Wake Forest Baptist Health
03.2012 - CurrentRead More
Practice Administrator
Winston-Salem & Kernersville Pediatrics
06.2007 - 03.2012Read More
Business Administrator
Phillips & Cuthrell, DDS
07.2003 - 06.2007Read More
Various Positions
Burlington Industries / McMurray Fabrics
06.1990 - 04.2003Read More
University of South Carolina - Columbia
MBA from Production And Operations Management
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West Virginia University
Bachelor of Science from Business Administration
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