Scott Toupin
Richmond,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Communication Technician
Comcast
03.2017 - 09.2023
- Coordinated installation of new users and relocations of existing users.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Managed and prioritized customer service requests to achieve prompt resolution.
Battalion Operations Sergeant
US Army
02.2020 - 06.2023
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Communicated with command centers to develop and execute tactical plans.
- Coordinated activities of subordinate personnel to support mission success.
- Monitored and assessed mission progress and provided updates to command.
- Executed tactical operations with accuracy and control.
Internment Resettlement Specialist
US Army Reserve
06.2011 - 02.2020
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
Shooting Range Team Leader
Bass Pro Shops
09.2015 - 03.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Intern Firefighter/EMT
Wheatland Fire Authority
12.2011 - 01.2016
- Responded to emergency calls and provided medical assistance to injured individuals.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Assisted with regular maintenance of firefighting equipment.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Aviation Boatswains Mate Handler/ Assistant Workcenter Supervisor
US Navy
03.2002 - 03.2010
- Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
- Worked in groups of eight to keep deck aircraft operations efficient and smooth.
- Managed 12-14 personnel resulting in 100% availability of all equipment.
- Supervised and inspected over 10,000 maintenance actions encompassing over 100,000 maintenance hours.
Education
Fire Science
Sierra Community College
RocklinFire Academy - Fire Prevention And Safety Technology
Yuba Community College
Marysville, CA12.2012
EMS/ Paramedic - Emergency Medical Technology
Butte Glenn Community College
Oroville, CA08.2011
Criminal Justice
Southwestern Community College
Chula Vista, CASkills
- Interpersonal Skills
- Decision Making
- Strategic Planning
- Critical Thinking
- Team Building
- Project Management
- Risk Management
- Leadership Qualities
- Equipment Inspection Procedures
- Interpersonal Communication
- Organizational Skills
- Multitasking Abilities
Summary Profile
Performance focused, decisive and highly dependable professional with dynamic leadership experience acquired within various military settings. Background includes developing and implementing processes that improved productivity and efficiency of the operations. Known as an analytical problem solver with strong figure aptitude and the ability to quickly grasp complex concepts. Well-versed in various Microsoft Office products.
Awards
Army Achievement Medal, Navy and Marine Corp Achievement Medal, Army Good Conduct Medal, Navy Good Conduct Medal x2
Leadership And Technical Skills
- Staff Leadership and Supervision, Facilitated work package operations by equipping staff with proper tools and providing them continuous education regarding the process
- Process Improvement and Optimization, Worked closely with maintenance control to formulate new techniques that would help in boosting the effectiveness of existing operations procedures. Prevented reoccurrence of defects and implemented proper maintenance practices
- Planning and Organization, Performed due diligence as well as maintained in-depth knowledge of operations that resulted to 100% material condition readiness for the Air Department during two Western Pacific/ Arabian Sea deployments, and a Western Pacific Surge Deployment, all in support of Operation Enduring Freedom
- Training and Development, Always ready to learn and improve on new skills to make myself the best qualified and trained person that one can be.
- Adaptable, Able to quickly adapt and overcome difficult situations get tasks done in a prompt and timely manner.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Battalion Operations Sergeant
US Army
02.2020 - 06.2023
Communication Technician
Comcast
03.2017 - 09.2023
Shooting Range Team Leader
Bass Pro Shops
09.2015 - 03.2017
Intern Firefighter/EMT
Wheatland Fire Authority
12.2011 - 01.2016
Internment Resettlement Specialist
US Army Reserve
06.2011 - 02.2020
Aviation Boatswains Mate Handler/ Assistant Workcenter Supervisor
US Navy
03.2002 - 03.2010
Fire Science
Sierra Community College
Fire Academy - Fire Prevention And Safety Technology
Yuba Community College
EMS/ Paramedic - Emergency Medical Technology
Butte Glenn Community College
Criminal Justice
Southwestern Community College
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