Scott Tow

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.

Grow and retain National Account customers (3000+ employees); cross-sell health, specialty health and group insurance products. Analyze and present financial and healthcare utilization data; coordinate strategic meetings to strengthen consultative position with customer base. Work with internal business segments to meet and exceed the customer's expectations.

Grow and retain Fully Insured and Self-funded Key Account customers; cross-sell health, specialty health and group insurance products. Analyze and present financial and healthcare utilization data; coordinate strategic meetings to strengthen consultative position with customer base. Major clients: UMB Bank, Husch and Eppenberger.

Grow and retain National Account customers (3000+ employees); cross-sell health, specialty health and group insurance products. Analyze and present financial and healthcare utilization data; coordinate strategic meetings to strengthen consultative position with customer base. Work with internal business segments to meet and exceed the customer's expectations.

Grow and retain National Account customers (3000+ employees); cross-sell health, specialty health and group insurance products. Analyze and present financial and healthcare utilization data; coordinate strategic meetings to strengthen consultative position with customer base. Work with internal business segments to meet and exceed the customer's expectations. Major clients: Sprint, TWA, Yellow Corporation, Principal Financial Group and Aventis.

Grow and retain accounts with less than 3000 employees. Coordinate underwriting, installations and employee meetings. Educate plan sponsors and members about their employee benefits package. Develop strategic knowledge of the local market and establish a proactive relationship with plan sponsors and producers.

Acted as a liaison for Brokers and Employer Groups. Serviced groups by looking into claim issues, maintaining eligibility and billing.

Designed and completed a sixteen-week internship at Humana's Executive Office. Rotated through Pharmacy Management, Government Relations, Provider Relations, Network Management, Marketing, Quality Assurance, Human Resources, Health Education and Case Management.