SCOTT TOWNSEND
Amarillo,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
24
24
years of professional experience
Work History
Selling Business Manager
Dillard's clothing retail company
10.2019 - 02.2024
- Running of daily operations/ Selling business manger overseeing Men's Suit department and staff in area
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Have also managed Children and Junior departments together
- My responsibilities have included: Receiving new product and insuring it is distributed and maintenance stock properly according to directives
- Cash handling as well as opening and closing of store
- Hiring and all aspects of training, scheduling, reviews and including employee counseling
- Adhering to all HR guidelines
- Inventories and tracking of damaged and theft related items
- Maintain all safety and security standards of guests and employee alike and take all necessary steps to correct any issues that may arise
- Notify all members of management regarding employees and maintenance of issues and follow up
- Achieving sales related goals
- Most importantly create best experience for our guest by having highly trained employees that know how important they are to us everyday by showing or telling them so.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
General Manager and Corporate Certified Trainer
Sonic/ Castleberry Investments & B&B Consultants
06.2000 - 07.2019
- Running of all daily operations including: All store HR-hiring, training, scheduling employee reviews and employee counseling
- Payrolls, cash control, banking deposits
- Building sales through great experiences and happy employees
- Handling all customers concerns and needs
- Maintaining weekly and monthly inventories
- Ensuring and teaching food safety throughout store by following all safety and security procedures
- Certified food safety instructor and auditor
- I have won numerous awards including operator of the year 7 times as well as many in food safety, guest satisfaction, profit increase, marketing and increase of over two million dollars in net sales.
Education
No Degree -
Brookhaven Community College
Farmers Branch, TXSkills
- Loss Prevention
- Operations Management
- Customer Service
- Team Building and Leadership
- Employee Scheduling
- Performance Evaluations
- Recruiting and Hiring
- Human Resources Management
- Risk Management
- Organizational Skills
- Conflict Resolution
- Employee Development
- Quality Assurance
- Inventory Management
Other References
Other references available upon request
Business References
- Matt Hein, Merrit Group Sonic, (505)235-8227
- Will Blanscett, Castleberry Group Sonic, (806)517-9213
- Camie Boone, Castleberry Group Sonic, (806)354-9660
Timeline
Selling Business Manager
Dillard's clothing retail company
10.2019 - 02.2024
General Manager and Corporate Certified Trainer
Sonic/ Castleberry Investments & B&B Consultants
06.2000 - 07.2019
No Degree -
Brookhaven Community College
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