Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandra Stonewall

Knightdale,NC

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Selling Floor Manager

Nordstrom Rack
08.2024 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 15 employees to maintain smooth-running operations of shop floor.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Assistant Store Manager

Home Depot
10.2022 - 04.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of 150+ team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Customer Experience Manager

Home Depot
01.2022 - 10.2022
  • Enhanced customer satisfaction by implementing streamlined feedback system. Maintaining satisfaction scores 95% or greater.
  • Increased employee retention through effective training and mentorship programs.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Department Supervisor

Home Depot
01.2017 - 01.2022
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering positive work environment.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Mentored junior staff members to develop their skills and advance within company, increasing overall productivity and team performance.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
  • Supervised 15-25 team members consistently.

Domestic Reservation Agent

American Airlines
12.2012 - 08.2015
  • Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases in call center environment.
  • Streamlined reservation processes for quicker response times and improved customer experiences, less than 3 minutes per interaction.
  • Contributed to increased company revenue by upselling additional travel services such as hotel bookings and car rentals.
  • Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and up to date.
  • Supported customer service team by promptly addressing inquiries and resolving issues related to reservations.
  • Assisted in reducing company costs by identifying opportunities for discounts or promotions during booking process.
  • Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring comfortable travel experience for all.
  • Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
  • Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
  • Resolved various issues and discrepancies for customers.

Lead Medical Office Assistant

Alabama Pain Clinic
12.2011 - 07.2012
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Contributed to the successful implementation of a new Electronic Health Record system, leading to improved data management practices, by 80%.
  • Streamlined appointment scheduling for improved patient experience and increased daily appointments.
  • Reduced wait times for patients by efficiently managing check-ins and coordinating with clinical staff.
  • Coordinated specialist referrals, ensuring timely access to necessary medical services for patients.
  • Utilized interpersonal skills to effectively communicate essential information between clinical and administrative staff members, fostering a cohesive team environment.
  • Implemented updated policies and procedures in compliance with HIPAA regulations, safeguarding sensitive patient information.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Office Manager

HGA HomeCare
07.2008 - 08.2010
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment: processing > 25 intake/reinstatements daily.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Assisted with regulatory issues such as compliance.
  • Oversaw accounting, budgeting, and financial reporting.
  • Increased team productivity, leading regular training sessions on new healthcare compliance policies.

Education

Bachelor of Science - Biology

Athens State University
Athens, AL
08.2006

Skills

  • Loss Prevention
  • Customer Relations
  • Records Management
  • Store Organization
  • Stock management
  • Mentoring and Coaching
  • Sales Growth
  • Cost Control
  • Customer Service
  • Problem-Solving
  • POS systems operations
  • Incident Reports
  • Store Opening and Closing

Timeline

Assistant Selling Floor Manager

Nordstrom Rack
08.2024 - Current

Assistant Store Manager

Home Depot
10.2022 - 04.2024

Customer Experience Manager

Home Depot
01.2022 - 10.2022

Department Supervisor

Home Depot
01.2017 - 01.2022

Domestic Reservation Agent

American Airlines
12.2012 - 08.2015

Lead Medical Office Assistant

Alabama Pain Clinic
12.2011 - 07.2012

Medical Office Manager

HGA HomeCare
07.2008 - 08.2010

Bachelor of Science - Biology

Athens State University

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