Scott Vickers
Glenview,Illinois
Summary
Results-driven professional focusing on customer satisfaction and operational efficiency. Known for problem-solving and implementing effective sales strategies, contributing to a productive and high-performing team environment.
Overview
25
25
years of professional experience
Work History
Area Manager
Able Distributors Powered By First Supply
01.2022 - Current
- Oversaw daily operations, ensuring compliance with safety protocols and operational standards.
- Managed inventory control processes, optimizing stock levels to reduce excess and improve turnover.
- Developed training programs for staff, enhancing team skills and improving overall performance metrics.
- Implemented cost-saving initiatives that streamlined operations and increased departmental efficiency.
- Fostered strong relationships with vendors, negotiating contracts to enhance supply chain effectiveness.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
HVAC Contractor
GV's Heating & Cooling
05.2001 - 12.2021
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Installed heating, ventilation, and air conditioning units according to industry standards and safety protocols.
- Conducted routine maintenance on HVAC equipment, enhancing system efficiency and longevity.
- Trained junior technicians on best practices for installation and troubleshooting of HVAC systems.
- Collaborated with clients to assess needs, recommend solutions, and deliver tailored HVAC services.
- Streamlined service processes, reducing response time and improving overall workflow efficiency in operations.
- Improved HVAC system efficiency by conducting regular maintenance and troubleshooting tasks.
- Conducted thorough diagnostics on malfunctioning systems, identifying root causes and implementing effective repairs to restore functionality swiftly.
- Streamlined project timelines for HVAC installations through effective communication and coordination with team members.
- Developed preventive maintenance plans to minimize downtime and extend the life of HVAC equipment.
- Educated clients on best practices for maintaining their HVAC systems, contributing to prolonged lifespan and reduced costs over time.
- Managed teams effectively during fast-paced work environments, ensuring all safety protocols were followed diligently throughout each project phase.
- Collaborated with architects and engineers, ensuring seamless integration of HVAC systems in building designs.
- Strengthened relationships with local construction companies through reliable service, fostering increased referrals and repeat business opportunities.
- Maintained meticulous records of completed projects, client communications, and equipment inventory to ensure organized operations within the business.
- Enhanced customer satisfaction by providing timely and reliable HVAC repair services.
- Ensured proper installation of energy-efficient HVAC systems, reducing energy consumption for clients.
- Stayed up-to-date on industry advancements, integrating new technology into existing systems where applicable for increased efficiency gains.
- Retained a loyal client base by quickly addressing concerns and providing exceptional customer service during post-installation follow-up visits.
- Established long-term relationships with clients by delivering consistent high-quality service and support for their HVAC needs.
- Mentored junior technicians in best practices relating to installation techniques, diagnostic procedures, and other aspects of the HVAC trade for their professional development.
- Implemented customized solutions to complex HVAC issues, achieving optimal indoor air quality.
- Optimized the performance of HVAC equipment with routine maintenance and inspections.
- Worked overtime, holidays and weekends to accommodate company needs.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Filled out detailed work orders for each job completed.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Calibrated equipment to achieve maximum efficiency.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
Education
Associate of Science - Buisness
Oakton Community College
Des Plaines, ILHigh School Diploma -
Glenbrook South High School
Glenview, IL06-1998
No Degree - Buisness
Eastern Illinois University
Charleston, IllinoisSkills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Relationship cultivation
- Goal oriented
- Sales closing
- Sales strategies
- Networking
- Customer focused-service
Timeline
Area Manager
Able Distributors Powered By First Supply
01.2022 - Current
HVAC Contractor
GV's Heating & Cooling
05.2001 - 12.2021
Associate of Science - Buisness
Oakton Community College
High School Diploma -
Glenbrook South High School
No Degree - Buisness
Eastern Illinois University