Steven Alfano

**Built and maintained strong client relationships** by conducting periodic site visits to address and resolve issues related to product quality, service, payments, policy enforcement, and logistics. Acted as the primary liaison to communicate company policies and procedures, ensuring client satisfaction and compliance.

**Drove sales growth** by effectively marketing and selling company merchandise and services. Demonstrated comprehensive knowledge of product lines, including styles, colors, sizes, and construction, to tailor offerings to client needs.

**Optimized inventory management** by conducting detailed product inventories and adjusting orders based on data analysis and client requirements. Prevented overstocking and reduced waste, leading to cost savings and improved inventory turnover.

**Negotiated contract renewals and secured new business** by scouting potential clients, delivering compelling presentations, and actively managing initial deliveries to onboard new clients and set clear expectations for services and policies.

**Resolved customer issues and provided solutions** through in-depth information gathering, written documentation, and multimedia reporting. Protected company assets and interests in the field by acting as an investigative and customer service representative.

**Balanced investigative responsibilities with customer service excellence**, handling challenging physical tasks and managing administrative duties. Upheld high standards of professionalism in interactions with the public, colleagues, and company stakeholders.

• Engaged with customers to understand their needs and provided tailored product recommendations and upselling options to enhance customer satisfaction and drive sales.

• Managed both in-person and phone-based customer interactions, ensuring a positive customer experience and efficient resolution of inquiries.

• Collaborated closely with customers to identify specific product needs and services, providing knowledgeable guidance and support throughout the purchasing process.

• Maintained optimal inventory levels by accurately assessing stock requirements, placing orders, and tracking deliveries to ensure product availability and reduce downtime.

• Handled troubleshooting tasks to resolve customer issues effectively, demonstrating strong problem-solving skills and product knowledge.

• Cross-trained in multiple roles, including cashier and delivery driver, to provide flexible support across various departments and ensure smooth operations.

• Installed, mounted, dismounted, rotated, and balanced tires with precision and efficiency, ensuring safety and optimal performance. Conducted tire repairs as needed.

• Ensured compliance with safety protocols and cleanliness standards within the tire bay, promoting proper use of equipment and a hazard-free environment.

• Assisted customers in selecting the right tires by verifying sizes and specifications for various vehicles, providing expert advice and guidance to prevent improper tire selection.

• Maintained a clean and professional tire bay and waiting area, enhancing the customer experience and promoting a safe and organized workspace.

• Educated customers at the tire desk on tire choices, providing detailed information to help them make informed decisions and avoid pitfalls of incorrect tire selection.

• Managed special-order tire programs and ensured accurate documentation and scheduling for all sales and service orders.

• Adhered to all club policies and procedures, while performing cross-functional duties and supporting other departments as needed.

• Conducted comprehensive inventory checks and volunteered to extend hours to maintain accurate stock levels and support store operations.

• Trained and mentored new employees on proper procedures for tire sales, installation, and safety standards to maintain service quality and consistency.

• Skilled in rough framing, roofing, and drywall installation, including taping and finishing, ensuring structural integrity and quality workmanship.

• Proficient with various tools and equipment such as nail guns, hammers, and multiple types of saws, demonstrating strong technical skills and safety awareness.

• Comfortable working at heights and performing tasks safely on ladders and scaffolding for roofing and construction projects.

• Performed comprehensive groundskeeping and building maintenance duties, including lawn mowing, trimming, edging, and general upkeep to maintain a clean and professional appearance.

• Executed landscaping tasks, such as planting flowers, grass, shrubs, and bushes, to enhance the aesthetic appeal of properties.

• Removed hazardous tree limbs and other safety risks, ensuring a safe environment for residents and visitors.

• Installed hardscape elements like rock, cement, lighting, water features, and outdoor furniture to improve functionality and aesthetics of outdoor spaces.