Scott Webb
Sandusky,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
Sandusky, OH
05.2018 - Current
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Responded to customer complaints and addressed issues promptly and professionally.
Paraprofessional
Sandusky City School
Sandusky, OH
01.2015 - Current
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Helped implement behavior management strategies for individual students.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended professional development workshops related to job responsibilities.
Education
Associate of Arts - Early Childhood Education
University of Arizona
Global Campus08-2018
Skills
- Professional Appearance
- Microsoft Office
- Guest Relations
- Reservation Management
- Data Entry
- Invoicing and Billing
- Office Organization
- Guest Reception
- Detail Oriented
- Organizational Skills
- Computer Skills
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Word Processing
- Problem-Solving
- Professionalism
Timeline
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
05.2018 - Current
Paraprofessional
Sandusky City School
01.2015 - Current
Associate of Arts - Early Childhood Education
University of Arizona
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