SCOTT WHALEN
Las Vegas,United States
Summary
Experienced in recruiting, training, problem resolution, and team development with a strong background in inventory, logistics, and manufacturing. Demonstrated progression to roles of higher authority and responsibility while consistently meeting or exceeding organizational objectives. Bilingual in English and Spanish and a proud US Army Veteran.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Willscot/Mobile Mini
06.2022 - Current
- Ensure all work orders are completed effectively. Weekly review/reporting on performance to refine strategies. Labor efficiency assessment and capacity planning activities.
- Ensure off-rents inspections are conducted timely; accurate work orders drafted and damage billing issued where appropriate. Relocate idle fleet and conduct work order assessments as required. Conduct fleet physical inventories counts.
- Manage the Work Order system and the drivers that impact inaccuracies (condition coding), develop strategy to ensure variances are accurate.
- Order, receive and distribute materials/VAPS to work teams/vendors to support unit completion requirements. Conduct monthly major parts, VAPS and minor parts inventory counts.
- Focus on driving first time quality and reducing inefficiencies.
Service Center Manager
Waxie Sanitary Supply
02.2015 - 06.2022
- Provide leadership to repair technician team to ensure that the Service Center is meeting or exceeding sales and operational goals through the following programs; stated policies, technical training, and personnel changes via promotions or terminations.
- Analyze and employ process improvements relating to employee efficiency, service cycle times, inventory control, procurement, and the utilization of shop software programs (SMS).
- Create and implement cost saving initiatives through direct interaction and collaboration with divisional staff members.
- Provide effective oversight in order to create a clean and safe working environment as it relates to proper daily inspections of material handling equipment, fleet assets, and personal protective equipment used to promote safe practices.
- Select, train, direct and motivate employees; appraise performance and recommend salary actions for subordinates to assure a stable, competent organization.
Operations Manager
Southwest Linen
06.2014 - 02.2015
- Managed and lead a team of over 60 associates in a multi-shift bilingual linen service environment
- Managed delivery fleet of in bound and outbound linen service
- Lead and coordinated plant building and equipment maintenance
Area Manager
Cintas
01.2012 - 06.2014
- Manage various casino’s uniform room services in 2 states and Vancouver Canada.
- Supervise the activities and training of 3 Managers and their direct reports.
- Uniform procurement through Stratton & Warren, and sales support activities.
- Responsibilities
Owner
Timbo Little Enterprises
07.2009 - 09.2012
- Produce & maintain over 30 profitable websites while optimizing search patterns.
- Direct special projects to increase visibility.
- Responsibilities
Regional Operations Manager
Netflix
05.2004 - 06.2010
- Managed, developed, and provided leadership to multiple successful shipping facilities:
- Promoted to Regional Operations Manager and expanded the company business by opening new facilities
- Recruited, trained, coached, and provided leadership to the regional management team
- Held daily/weekly meetings and presentations
- Demonstrated responsibility for performance metrics ensuring that each facility exceeded expectations
- Partnered with HR and various business support groups to progress shipping center's efficiencies
- P&L budget responsibilities
- Materials management and procurement for hub operations
- Performed safety and facility audits, ensured and enforced standards
- Implemented company wide business enhancements: expanded shipping timeframes by week and day, resulting in leaner workforce
- Instituted company-wide "Trifecta" Award for weekly top shipping hub
Education
High school or equivalent -
Boulder City High School
Boulder City, NV01.1988
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CCSN
Las Vegas, NVundefined
UNLV
Las Vegas, NVSkills
- Sales Support
- Team Management
- Employee development
- Safety protocol
- Location auditing
- Branch operations management
- Excellent work ethic
- Coaching and mentoring
Certification
- Forklift Certification
- First Aid/CPR
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Manager
Willscot/Mobile Mini
06.2022 - Current
Service Center Manager
Waxie Sanitary Supply
02.2015 - 06.2022
Operations Manager
Southwest Linen
06.2014 - 02.2015
Area Manager
Cintas
01.2012 - 06.2014
Owner
Timbo Little Enterprises
07.2009 - 09.2012
Regional Operations Manager
Netflix
05.2004 - 06.2010
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CCSN
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UNLV
High school or equivalent -
Boulder City High School
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