Scott White
Kalamazoo,Michigan
Summary
Proactive Regional Manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
29
29
years of professional experience
Work History
Regional Manager
N&P Hospitality
08.2020 - Current
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Established and maintained operational standards for 4 locations.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Hotel General Manager
N&P Hospitality
09.2019 - 09.2020
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Developed and implemented promotional strategies to increase occupancy.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw day-to-day operations of 102-room hotel with staff of 25 employees.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Created and managed accurate occupancy forecasts and budgets.
Hotel Sales Manager
Good Hospitality
05.2017 - 08.2019
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Negotiated advantageous contracts with vendors that resulted in cost savings without sacrificing quality or service standards.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized successful site visits for potential clients, highlighting the hotel''s features and demonstrating its value as a destination venue.
Food Sales Associate
Sysco Food Services
01.1995 - 01.2013
- Built rapport with account decision-makers to achieve long-term sales results.
- Developed strong product knowledge to effectively answer customer questions and assist with purchasing decisions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Traveled across territory to connect with established and prospective customers.
- Prepared quotes with prices, credit terms and estimated delivery schedules.
- Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
- Demonstrated products to customers and emphasized key features to close sales.
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
Education
Culinary Degree - Culinary Arts
Hennepin Technical College
Minneapolis, MNSkills
- Sales Development
- Negotiation
- Policy Enforcement
- Performance Evaluations
- Leadership skills
- Order Management
- Business recordkeeping
- Operations Improvements
- Employee Development
- Territory Management
- Scheduling and Coordinating
Timeline
Regional Manager
N&P Hospitality
08.2020 - Current
Hotel General Manager
N&P Hospitality
09.2019 - 09.2020
Hotel Sales Manager
Good Hospitality
05.2017 - 08.2019
Food Sales Associate
Sysco Food Services
01.1995 - 01.2013
Culinary Degree - Culinary Arts
Hennepin Technical College
Similar Profiles
Mike StovesMike Stoves
Task Force Executive Chef at United Hospitality/Transformation HospitalityTask Force Executive Chef at United Hospitality/Transformation Hospitality
Henry HiranoHenry Hirano
Campus Finance Manager at Aimbridge Hospitality / Evolution HospitalityCampus Finance Manager at Aimbridge Hospitality / Evolution Hospitality
Linda HoulihanLinda Houlihan
Area Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality SolutionsArea Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality Solutions
Tanya SherrodTanya Sherrod
Executive Assistant at New Genesis Inc.Executive Assistant at New Genesis Inc.
Trenton CookTrenton Cook
Elevator Technician at McNally ElevatorElevator Technician at McNally Elevator