Scott Wolski
Rock Island,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Self Employed Services
01.2022 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring consistent brand voice and message.
- Boosted engagement rates with creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Data Entry
Heys America
05.2019 - 12.2019
- Provided excellent customer service to customers in an office setting
- Took Inventory at the end of each day
- Spoke to retailers on behalf of Heys America to get inventory into their stores
- Processed all online orders via dropship
- Worked with warehouse to help fix customer issues.
Customer Service Specialist
Dicks Sporting Goods
01.2017 - 05.2019
- Head of customer service, oversaw all cashier transactions and maintained track of metrics
- Closed all registers and counted tills at the end of the night
- Trained employees in understanding and selling of credit cards and protection plans
- In charge of 'AOS' and 'BOPIS' systems for online orders.
Education
Associate degree -
Elgin Community College
Elgin, IL05.2022
Skills
- Social Media Management
- Excellent Multitasking
- Data Entry
- Excel
- Cash Handling
- Good communication skills
- Customer Relations
- Teamwork and Collaboration
- Photo and Video Editing
Timeline
Social Media Manager
Self Employed Services
01.2022 - Current
Data Entry
Heys America
05.2019 - 12.2019
Customer Service Specialist
Dicks Sporting Goods
01.2017 - 05.2019
Associate degree -
Elgin Community College
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