Scott Zolnierczyk
North Hollywood,CA
Summary
Dynamic beauty industry professional with over a decade of experience in luxury skincare, retail leadership, and creative brand storytelling. Proven track record of managing high-performing teams at CVS Pharmacy and consulting for prestigious brands including Valentino Beauty, L'Oréal Luxe Brands, Estée Lauder, Sephora, and INNBEAUTY PROJECT. Achievements include consistently delivering results through strategic training and customer-centric service. Passionate about creating elevated experiences through in-store events, refined training guides, and impactful social media content. Recognized for polished communication skills, empathetic problem-solving abilities, and a talent for transforming beauty trends into actionable strategies that inspire teams and enhance brand presence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Beauty Department Manager
CVS Pharmacy
08.2024 - Current
- 1. Team Management: Recruiting, training, and supervising staff, including makeup artists, skincare specialists, and other beauty consultants. Conducting performance reviews and managing schedules.
- 2. Customer Service: Ensuring high levels of customer satisfaction by maintaining a friendly and knowledgeable team. Addressing customer complaints and queries professionally.
- 3. Sales and Profitability: Meeting sales goals by motivating the team and implementing sales strategies. Monitoring inventory levels, restocking products, and managing promotions.
- 4. Merchandising: Ensuring that beauty products are displayed attractively and are up-to-date with trends. Managing seasonal product rotations, displays, and planograms.
- 5. Budgeting and Financials: Managing the department's budget, tracking expenses, and overseeing profit margins. Monitoring inventory to prevent losses and maintaining stock levels.
- 6. Training and Development: Providing ongoing training to staff about new beauty products, skincare routines, and makeup techniques to ensure they are knowledgeable and able to provide expert advice.
- 7. Vendor and Supplier Relations: Liaising with beauty brand representatives and suppliers to ensure timely delivery of products, negotiate deals, and stay informed about the latest trends.
- 8. Compliance and Safety: Ensuring that the department complies with health and safety regulations, especially when dealing with cosmetic products that may have specific storage or usage guidelines.
- 9. Marketing and Events: Coordinating beauty-related events, such as in-store demos, makeup tutorials, or product launches, to increase brand awareness and drive sales.
- 3 years
Licensed Beauty Sales Specialist
CVS Pharmacy
10.2022 - Current
- Implemented effective sales strategies that increased customer engagement and retention.
- Collaborated with cross-functional teams to streamline the sales process and improve efficiency.
- Mentored new hires on best practices for customer interactions and successful selling techniques.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Freelance Skin Care Consultant
INNBEAUTY PROJECT
10.2023 - 03.2024
- Traveling licensed consultant who offered personalized advice, recommendations, and guidance on skincare routines, products, and treatments to clients on an independent basis. We analyze skin conditions, offer tailored solutions, and may suggest suitable products or regimens to improve the overall health and appearance of the skin.
- 6 months
Freelance Consultant Valentino Cosmetics & Designer Fragrances
L'Oréal
04.2022 - 03.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities. Collaborated closely with clients to better understand entire project scope. Delivered outstanding service to clients to maintain and extend relationship for future business opportunities. Collaborated with teams to define, strategize, and implement marketing and web strategies. Gathered, organized and input information into digital database. Evaluated customer needs and feedback to drive product and service improvements.
- 2 years
Esthetician
Currently Self Employed
09.2013 - 03.2024
- I help consumers with any skin issues they are experiencing to try and execute a plan to cover all of their needs. I also can perform waxing and facials, upon request. I also maintain my client logs to reassure a health relationship with my customer and myself.
- 10 years 7 months
Freelance Consultant
Dr. Barbra Sturm
04.2023 - 07.2023
- 1 year 4 months
- Managed client relationships, ensuring satisfaction through regular updates and tailored solutions addressing specific needs.
- Facials for Nordstrom and product demonstrations for Sephora clients.
Freelance Consultant
Mario Badescu Skin Care, Inc.
01.2022 - 09.2022
- 9 months
Counter Manager
Clinique
08.2021 - 01.2022
- 6 months
Licensed Beauty Advisor
SEPHORA
08.2020 - 08.2021
- 1 year 1 month
Boutique Manager
Clinique
08.2016 - 01.2020
- In-store position to ensure Clinique Boutique was kept up to standard of company policy and merchandising standards. Curating event parties to generate business for the boutique and to create fun, inviting ambiance. Created customer connections and retaining connections through clienteling to maintain relationships with guests. Merchandising boutique, as well as throughout store to insure key points of interest for Clinique. Training in-store staff and/or management on existing and new products launches. Calculating goals by breaking down year quarters, then by week and per day to ensure boutique success.
- 3 years 6 months
Retail Sales Consultant
Dr. Brandt
01.2016 - 08.2016
- In-store selling consultant for Dr. Brandt skin care. Traveling different store locations to insure product merchandising and maintenance. Recommend and demonstrate products on guests, while informing them on proper skin regimes. Maintaining an hourly goal set from prior sales from last year numbers. Providing excellent customer service while visiting in store location. Building relationships with store management and retail staff, as well as training staff on current and new products throughout the Dr. Brandt line. Reporting hours worked and documenting daily sales per week, per shift.
- 8 months
Freelance Sales Consultant
Whish
03.2015 - 12.2015
- In-store selling consultant for Whish skin care. Traveling different store locations to insure product merchandising and maintenance. Recommend and demonstrate products on guests, while informing them on body care products. Maintaining an hourly goal set from prior sales from last year numbers. Providing excellent customer service while visiting in store location. Building relationships with store management and retail staff, as well as training staff on current and new products throughout the Whish body care line. Reporting hours worked and documenting daily sales per week, per shift.
- 10 months
Skin Therapist
ULTA Beauty
09.2014 - 07.2015
- 11 months
Key Holder
LATHER
09.2013 - 07.2014
- I help maintain staff, maintain store hourly goal and provide excellent customer service. I also help with product orders to make sure they arrive to the customer in a timely fashion. I also process orders for the store, as well as maintain stores visual appearance. I maintain client logs to book appointments and sent out customer emails to let them know whats going on in the store.
- 11 months
Sales Associate
Juicy Couture
12.2013 - 05.2014
- Help recommend outfits or items to make the customer feel their best. I also help maintain the store and with visual standards. I also have floor plan experience to help transition the store into new looks and seasons. I also maintain a client log so reassure my customers that they are up to date on everything Juicy.
- 6 months
Product Trainer
Skinfood
09.2011 - 12.2012
- Helped maintain employee knowledge about the products and services the company had to offer. I also taught the employees sale strategies on how the selling process works and how to give their customers an all around experience.
- 1 year 4 months
Lead Key Holder
LUSH FRESH HANDMADE COSMETICS
10.2008 - 06.2011
- 2 years 9 months
Education
Aesthetics, Aesthetician/Esthetician and Skin Care Specialist
Western Beauty Institute
01.2013
Massage Therapy, Massage Therapy/Therapeutic Massage
Charter College
01.2016
Skills
- Fragrances
- Piercing
- Customer Experience
- Multitasking efficiency
- Strong communication skills
- Creative thinking capacity
- Decision-making
- Time management capabilities
- Staff training and development
- Goal setting and achievement
- Event planning and execution
- Product knowledge expertise
Accomplishments
- Certified Sephora Perk Facialist HydraFacial- Perk Lip
- Certified Sephora Perk Facialist Hydrafacial- Perk Face
- Certified Sephora Licensed Brow Artist
- Certified Sephora Makeup Artist
- Dermalogica Live- Retail
- Dermalogica - Micro-zone Sensitive
- Dermalogica- ULTA Cora Training
- Dermalogica- Skin Therapist
- CLINIQUE Stars To New York
- Studex Certified Piercer
Certification
- Licensed Esthetician - 12 years
- Certified Licensed Brow Artist, Sephora
- Certified Hydrafacial Perk-Face, Sephora
- Certified Hydrafacial Perk-Lip, Sephora
- Dermalogica Live Training
- Certified Studex Ear Piercer, CVS
Timeline
Beauty Department Manager
CVS Pharmacy
08.2024 - Current
Freelance Skin Care Consultant
INNBEAUTY PROJECT
10.2023 - 03.2024
Freelance Consultant
Dr. Barbra Sturm
04.2023 - 07.2023
Licensed Beauty Sales Specialist
CVS Pharmacy
10.2022 - Current
Freelance Consultant Valentino Cosmetics & Designer Fragrances
L'Oréal
04.2022 - 03.2024
Freelance Consultant
Mario Badescu Skin Care, Inc.
01.2022 - 09.2022
Counter Manager
Clinique
08.2021 - 01.2022
Licensed Beauty Advisor
SEPHORA
08.2020 - 08.2021
Boutique Manager
Clinique
08.2016 - 01.2020
Retail Sales Consultant
Dr. Brandt
01.2016 - 08.2016
Freelance Sales Consultant
Whish
03.2015 - 12.2015
Skin Therapist
ULTA Beauty
09.2014 - 07.2015
Sales Associate
Juicy Couture
12.2013 - 05.2014
Esthetician
Currently Self Employed
09.2013 - 03.2024
Key Holder
LATHER
09.2013 - 07.2014
Product Trainer
Skinfood
09.2011 - 12.2012
Lead Key Holder
LUSH FRESH HANDMADE COSMETICS
10.2008 - 06.2011
Massage Therapy, Massage Therapy/Therapeutic Massage
Charter College
Aesthetics, Aesthetician/Esthetician and Skin Care Specialist
Western Beauty Institute
Core Competencies
- Luxury Beauty Consulting & Skincare Strategy
- Team Leadership & Staff Development
- Social Media & Visual Merchandising
- Vendor Relations & Inventory Management
- Event Planning & Brand Activation
- Conflict Resolution & Professional Communication
- Training Program Design & Delivery
- Sales Forecasting & Goal Tracking