SCOTT C. UMBERGER
Director of Employee Relations
Charlotte,NC
Summary
Multi-talented Human Resources/Employee Relations Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in retail and assisted living industry compliance. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Group Director of Employee Relations
ALG Senior Living Group
04.2019 - Current
- Sourced and implemented new employee hotline system, creating a 24/7/365 hotline response system for 5000+ employees across 150 communities.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Revised 7-year old employee handbook and policies to bring communities into compliance with most recent federal/state legislation.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Employee Relations Consultant
Wells Fargo
01.2018
- Handled complex employee relations issues or concerns (e.g., investigations related to alleged discrimination or harassment, performance management, etc.) consistent with Company protocol and in a timely manner
- Provide counsel and assistance to team members and all levels of management on ER issues
- Conduct dispute reviews to include corrective action and performance reviews
- Maintain accurate, timely, and required documentation of activities to ensure quality employee relations records and metrics
- Maintain ability to work in a fast-paced environment and effectively manage competing priorities.
Regional Director of Services
Lowe's Home Centers, LLC
08.2016 - 08.2017
- Directed installation and repair services for region comprised of 112 stores in Virginia, Maryland and West Virginia; liaised between product and service vendors, corporate staff, region/market staff and store employees
- Managed nine direct reports and directed team in recruiting installer base to ensure all installed merchandise categories were covered with appropriate number of installers
- Guided team in promoting stronger/heightened customer engagement through on-site training
- Coordinated 112 stores from independent production offices to a centralized model, ensuring team capacity to cover all category offerings of Lowe’s installation programs
- Monitored service providers while tracking customer quality scores and ensuring compliance with all licensing/permit requirements as a component of managing $300M+ in installation sales.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Employee Relations & Compliance Manager
Lowe's Home Centers, LLC
01.2011 - 07.2016
- Built employee relations consultant role and set guidelines, implementing dashboards and scorecards to measure employee engagement, while overseeing investigations and improving metrics
- Successfully collaborated in creating new employee relations department
- Hiring, onboarding new members and creating training for new ER consultants and field human resources personnel
- Directed ER functions and drove positive employee engagement across the enterprise through random unannounced visits to distribution centers and stores
- Managed labor relations at 34 distribution locations and six corporate campuses and 700 stores across six regions
- Managed and resolved over 3000 cases annually
- Collaborated with third party employee relations (ER) software provider (Navex) to re-design software to give ER better metrics and follow trends
- Enabled ER to better target training opportunities
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Divisional Director of Human Resources
Lowe's Home Centers, LLC
01.2010 - 01.2011
Director of Human Resources
Lowe's Home Centers, LLC
01.2007 - 01.2010
Director of Human Resources
Lowe's Home Centers, LLC
01.2006 - 01.2007
Divisional Director of Human Resources
Lowe’s Home Centers, LLC
01.2010 - 01.2011
Regional Director of Human Resources
Lowe's Home Centers, LLC
01.2000 - 01.2002
Regional Director of Human Resources
K-Mart Corporation
01.1998 - 01.2000
Education
Bachelor of Science - Finance
Virginia Polytechnic Institute, Virginia Tech
Bachelor of Science - Management
Virginia Polytechnic Institute, Virginia Tech
Skills
- Employee Relations Oversight
- Complaint Management
- Intervention Strategies
- Complaint Response
- Problem Resolution
- Corrective Actions
- Title VII
- Policy Implementation
- Human Resources Department Processes
Timeline
Group Director of Employee Relations
ALG Senior Living Group
04.2019 - Current
Employee Relations Consultant
Wells Fargo
01.2018
Regional Director of Services
Lowe's Home Centers, LLC
08.2016 - 08.2017
Employee Relations & Compliance Manager
Lowe's Home Centers, LLC
01.2011 - 07.2016
Divisional Director of Human Resources
Lowe’s Home Centers, LLC
01.2010 - 01.2011
Divisional Director of Human Resources
Lowe's Home Centers, LLC
01.2010 - 01.2011
Director of Human Resources
Lowe's Home Centers, LLC
01.2007 - 01.2010
Director of Human Resources
Lowe's Home Centers, LLC
01.2006 - 01.2007
Regional Director of Human Resources
Lowe's Home Centers, LLC
01.2000 - 01.2002
Regional Director of Human Resources
K-Mart Corporation
01.1998 - 01.2000
Bachelor of Science - Finance
Virginia Polytechnic Institute, Virginia Tech
Bachelor of Science - Management
Virginia Polytechnic Institute, Virginia Tech
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