Scott Cahill
Littleton,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
11
11
Certification
Work History
Sales and Service Representative
Elitek
Denver, CO
01.2022 - Current
- Represented Elitek in the Denver market
- Met with customers to discuss service needs and develop effective and practical solutions.
- Built estimates for Automotive repairs and presented them to the customer.
- Explained estimates and determined repair timelines to manage customer expectations.
- Educated customers about billing, payment processing and support policies and procedures.
- Reported sales activity, generated sales, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints in professional and timely manner.
- Maintained software and updates on company laptop.
- Maintained inventory of repair supplies and ordered parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed all repair and maintenance activities promptly and to high quality standards.
Automotive Technician
Christian Brothers Automotive
11.2018 - 01.2022
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operation.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Automotive Service Advisor
AutoNation Ford Arlington
02.2018 - 11.2018
- Responded to all customer inquiries thoroughly and professionally
- Determined customer needs by asking relevant questions and listening actively to responses
- Scheduled customers visits for servicing and repairs of their vehicles and ensuring all replacement parts and/or rental cars needed were available upon their arrival.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated with parts department to determine availability of necessary components.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Automotive Technician
National Tire and Battery
06.2013 - 02.2018
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules
- Explained estimates and determined repair timelines to manage customer expectations
- Communicated issues to supervisor and helped develop solutions
- Procured, organized and managed parts inventories.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Certificate - Automotive Technology
Universal Technical Institute of Texas Inc
Houston, TX03-2007
High School Diploma - undefined
Plano Sr High School
Plano, TX05-2001
Skills
- Quality assurance
- Automotive System repairs
- Accurate Service Documentation
- Inventory Management
- Mechanical skills
- Technical diagnosis
- Customer service and support
- Brand development
- Client services
Certification
- ASE Master Automobile Technician
- ASE L1 Advanced Level Specialist
Timeline
Sales and Service Representative
Elitek
01.2022 - Current
Automotive Technician
Christian Brothers Automotive
11.2018 - 01.2022
Automotive Service Advisor
AutoNation Ford Arlington
02.2018 - 11.2018
Automotive Technician
National Tire and Battery
06.2013 - 02.2018
High School Diploma - undefined
Plano Sr High School
Certificate - Automotive Technology
Universal Technical Institute of Texas Inc