Rodriquez Graves
Greensboro,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
HighPoint, NC
12.2022 - Current
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Conducted on-site visits to assess customer needs, build relationships, and identify opportunities for additional sales.
- Managed inventory levels of products on assigned routes to ensure adequate stock is available for customers' needs.
- Resolved customer complaints in a timely manner and communicated resolutions back to the customer.
Field Support Representative
Ricoh
Winston-Salem, NC
01.2019 - Current
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Explained and recommended service options to customers and detailed costs involved.
- Assisted product development team by collecting information on real-world use and testing equipment in field.
- Performed annual and preventive service maintenance on all systems.
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Completed all work reports promptly following field visits.
- Provided on-site services, installed new systems and escalated customer complaints.
- Trained customers on equipment use after installation.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Resolved printer as well as customer issues through implementation of troubleshooting techniques.
- Diagnosed and repaired mechanical issues according to industry standards.
Customer Service Associate
Harris Teeter
Greensboro, NC
08.2015 - 09.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Worked with customer service and assistant customer service managers to develop customer service improvement initiatives.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Monitored sales events, added new merchandise and rang up purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Volunteer Activities Coordinator
Art Quest Gallery
Greensboro, NC
06.2014 - 07.2016
- Trained and mentored new volunteers.
- Collaborated with team members to identify and accomplish agency objectives.
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
- Stocked classroom with art supplies.
- Served as advisor for extracurricular activities such as art clubs and camps.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Zoo Teen Volunteer
Greensboro Science Center
Greensboro, NC
04.2012 - 07.2015
- Presented informal educational programs to excite and inform zoo visitors.
- Cared for animals such as Snakes, Lizards, Turtles, Birds, Wallabies, etc.. with regular feeding and watering as well as social engagement and play opportunities.
- Managed facilities upkeep, including cleaning and restocking housing and habitats.
- Trained animals to follow feeding and safety procedures with operant conditioning.
- Explained environmental laws to project teams, which resulted in improved understanding.
- Maintained clean and fully operational laboratory equipment.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Maintained clean and orderly play yards, kennels and cages.
- Utilized diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Encouraged personal development via tutorial work and recognition of accomplishments.
- Educated and engaged students by utilizing instructional technologies.
Landscaping Laborer
D&D
Greensboro, NC
05.2013 - 10.2013
- Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Arranged shrubs and flowers to create landscape effects.
- Removed and properly disposed of debris to maintain worksite safety.
- Administered pesticides to mitigate and control pest damage.
- Operated and maintained basic landscaping equipment and vehicles.
- Consulted with vendors to secure proper planting materials and reduce waste.
- Installed block and stone décor according to plans and specifications.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Pruned trees and bushes to improve visibility and shapes.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Determined causes of lawn and garden issues and recommended effective solutions.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
Education
High School Diploma -
Pineway Academy Of Arts
Greensboro NC08.2016
Skills
- Heavy lifting
- Cleaning and sanitizing
- Training and mentoring
- Troubleshooting and repair
- Work order management
- Training and development
- Quality assurance controls
- Record keeping
- Supply ordering
- Landscaping and groundskeeping
- Troubleshooting
- Decision-making
- Organizational skills
- Work ethic
- Working collaboratively
- Computer skills
- Communication
- Instruction and Leadership
- Technologies Integration
- Instructional techniques
- Quality assurance
- Hedge design
- Weeding and edging
- Chemical application
- Debris collection
- Work site cleaning and organization
- Landscape maintenance
- Project management
- Logistics
- Courteous demeanor
- Conflict mediation
- High-energy attitude
- Stockroom procedures
- Inbound and outbound calling
- Promotional support
- Product organization
- In-store support
- Customer relations
- Schedule mastery
- Store maintenance
- Adaptive team player
- Problem-solving abilities
- Retail sales customer service
- Safe vehicle operation
Timeline
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
12.2022 - Current
Field Support Representative
Ricoh
01.2019 - Current
Customer Service Associate
Harris Teeter
08.2015 - 09.2019
Volunteer Activities Coordinator
Art Quest Gallery
06.2014 - 07.2016
Landscaping Laborer
D&D
05.2013 - 10.2013
Zoo Teen Volunteer
Greensboro Science Center
04.2012 - 07.2015
High School Diploma -
Pineway Academy Of Arts
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