Scottie Dempster
Leavenworth
Summary
Manager with a proven track record, excelling in operations management and team leadership. Enhanced employee retention through innovative training programs and optimized service efficiency. Skilled in problem resolution and inventory control, driving customer satisfaction and loyalty while fostering a collaborative team environment.
Overview
18
18
years of professional experience
Work History
General Manager
Rusty Larch
07.2024 - 04.2025
- Oversaw daily operations, ensuring efficient workflow.
- Managed staff schedules, optimizing coverage to meet business demands.
- Developed training programs for new hires, improving onboarding process and employee retention.
- Ordered all Bar needs for both Restaurants
- Analyzed performance and efficiecies, identifying areas for improvement in service.
Bar Manager
Wok About Grill
10.2020 - 09.2023
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Supervised staff, providing training on beverage preparation and customer interaction techniques.
- Developed cocktail menu, incorporating seasonal ingredients to enhance guest experience.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Resolved customer complaints promptly, maintaining positive relationships and repeat business.
- Organized promotional events to increase bar visibility and attract new clientele.
Sales Associate
WorldMark by Wyndham
07.2014 - 09.2020
- Timeshare sales
- Cultivated strong customer relationships through effective communication and personalized service.
- Assisted in training new sales associates to enhance team performance and product knowledge.
- Analyzed customer feedback to identify trends and improve product offerings and services.
- I moved from sales to Quality Assurance, working with Human Resources to insure proper transparency between sales and customers.
- Developed tailored sales strategies that improved conversion rates and enhanced customer satisfaction.
Route Sales Manager
Auto-Chlor System
08.2007 - 07.2014
- Developed and implemented route optimization strategies to enhance delivery efficiency.
- Trained and mentored route sales team on best practices for customer engagement and service excellence.
- Established strong relationships with clients, resulting in increased repeat business and loyalty.
- Analyzed sales data to identify trends, drive strategic decisions, and improve overall performance.
- Managed inventory levels across multiple locations to ensure product availability and minimize waste.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Rusty Larch
07.2024 - 04.2025
Bar Manager
Wok About Grill
10.2020 - 09.2023
Sales Associate
WorldMark by Wyndham
07.2014 - 09.2020
Route Sales Manager
Auto-Chlor System
08.2007 - 07.2014
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