Matthew Williams

Assists customers in setting up future deliveries, often including helping with last minute product selections and direct contact with delivery company to proper delivery placement. Directly contacts Commercial Accounts Manager to ensure that commercial deliveries are scheduled for housing developers. Often in contact with customers across the US scheduling LTL (Less-Than-Truckload) deliveries, as well as directly in contact with vendors and distribution centers in regards to PO/ Transfer statuses. Regularly checks in with warehouse staff to ensure that customer orders are picked accurately and timely. Assists in auditing warehouse to ensure that all orders staged are up-to-date and accurate. Involved in accurately filing paperwork for all incoming and outgoing merchandise.

Assisted customers with setting up future deliveries, as well as inspecting them before they are delivered to ensure that correct products and quantities are present and free of damage. This role included fulfilling online orders that were placed with the intention of being picked up the same day.

Assisting Customers with returns, exchanges, purchases, as well as resolving any issues with online orders, warranties, or transactions.

Assisting customers with transactions (sales, returns, exchanges), as well as processing credit payments. Also trained to work in Cash Office (balancing safe, registers, preparing daily bank deposit), assisting in online fulfillment (both In-Store Pickup and Ship-from-Store).