Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Sean Paton

Sean Paton

Albuquerque,NM

Summary

Flexible Desktop Support Specialist ready to excel in any operational structure and enhance all support departments. Talented at discerning root causes and deriving solutions even with minimal information and physically restricted system access. Skilled provider of service via in-person interactions or remote support solutions.

Overview

20
20
years of professional experience

Work History

Desktop Support Specialist

GTN Technical Staffing
Albuquerque, NM
08.2021 - Current
  • Provided technical support to end users working for Magellan Health for desktop computers, laptops, and related peripherals.
  • Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
  • Maintained accurate records of all help desk tickets including problem description, resolution steps taken.
  • Installed and configured hardware, software and network components according to established standards.

Field Service Engineer

F2OnSite
Albuquerque, NM
11.2017 - 03.2020
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
  • Established positive relationships with customers through friendly interactions.
  • Provided technical support to end users in a corporate environment for desktop computers, laptops, and related peripherals.

Education

Certifications and Training -

Spectralogic, Quantum, Dell/EMC
10.2021

Certifications -

A+ And NET+ Certified
09.2001

Skills

  • Root Cause Analysis
  • Technical Support
  • Vendor Relations
  • Remote Support
  • Software Installation
  • Hardware Troubleshooting
  • Device Configuration
  • Online Chat Support
  • Customer Service
  • User Support
  • System Maintenance
  • Call Management
  • VoIP Installation
  • Hardware Configuration
  • Project Coordination
  • User Training
  • Service Desk Support

Timeline

Desktop Support Specialist

GTN Technical Staffing
08.2021 - Current

Field Service Engineer

F2OnSite
11.2017 - 03.2020

Certifications and Training -

Spectralogic, Quantum, Dell/EMC

Certifications -

A+ And NET+ Certified

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Sean Paton