Summary
Overview
Work History
Education
Skills
Certification
Interests
Interests
Timeline
Generic

Scotty Dodge

____
Centerville

Summary

Driven individual effective at juggling multiple responsibilities at once and providing friendly service. Eager to contribute to a teams success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel wherever employment leads me.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Medical Courier

SameDay
07.2022 - 05.2024
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.
  • Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Personal Trainer

Tfit
08.2017 - Current
  • Designed specific workout systems for individual clients based on performance ability.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Built customer loyalty by executing effective completion of training initiatives.
  • Screened clients and performed client assessments.
  • Monitored proper execution and form of clients and adjusted positions to improve results and safety.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Devised personalized programs and nutritional plan for clients to achieve optimal results.
  • Kept detailed records of personal training procedures and client progress after each session.

Licensed Insurance Sales Agent

United Healthcare
09.2020 - 09.2021
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Met with customers to provide information about available products and policies.
  • Built relationships with clients through active listening and interpersonal skills to provide excellent service.
  • Handled outbound and inbound sales-related calls every week to qualify individuals interested in purchasing insurance coverage.
  • Sought out new clients and developed client relationships through networking, direct referrals, and lead databases.
  • Sold health and other various insurance products to individuals within assigned territory using consultative selling techniques.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.

Delivery Driver

FedEx
12.2018 - 11.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified over 100 daily deliveries against shipping instructions before delivering to customers.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for over 100 deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Infantryman (11B)

Army National Guard
10.2014 - 10.2020
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Maintained 100% accountability of all assigned equipment worth more than $4000.
  • Achieved 100% on all physical fitness evaluations and agility testing over 6 years.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on short basis.
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drills.

DoorDash Driver

DoorDash
6 2019 - 08.2020
  • Delivered goods and products to customer on time and in excellent condition.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Drove as many as 4500 miles over 2 years and consistently achieved high customer satisfaction ratings.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Secured food to prevent loss and maintain freshness during transport.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Education

High School Diploma -

Springboro High School
Springboro, OH
08.2011 - 06.2015

Skills

Product knowledge

Contract review and analysis

Account management

Assessing risks

Multitasking abilities

Critical thinking

Detail-oriented

Responsible

Maintaining equipment

Motivational

Good listening skills

Technical Support

Retail store support

Multi-line phone talent

Desktop support

Mac systems

Customer service expert

Equipment operation

Equipment monitoring

Safety standards and protocols

Analytical and Critical Thinking

Attention to Detail

Critical Thinking

Desktop Technical Support

  • Physical Conditioning
  • Client Coaching

Certification

Health & Accident Insurance License

Interests

Musician:

I have a passion for performing and creating music, I've devoted over 10 years to playing guitar and vocals. More recently I have been infatuated with mixing and producing!


PC Building:

I have built and taken apart many desktops over the years and really enjoy the process, I have a good knowledge of hardware and the overall use of PC's as well as troubleshooting.


Bodybuilding:

I've previously competed in bodybuilding competitions and overall have a strong passion for maintaining fitness and health!



Interests

Marketing

Hiking

Bodybuilding

Sports

Travel

Networking

Timeline

Medical Courier

SameDay
07.2022 - 05.2024

Licensed Insurance Sales Agent

United Healthcare
09.2020 - 09.2021

Health & Accident Insurance License

08-2020

Delivery Driver

FedEx
12.2018 - 11.2019

Personal Trainer

Tfit
08.2017 - Current

Infantryman (11B)

Army National Guard
10.2014 - 10.2020

High School Diploma -

Springboro High School
08.2011 - 06.2015

DoorDash Driver

DoorDash
6 2019 - 08.2020

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