Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
18
18
years of professional experience
Work History
Manager Associate
Hertz Corporation
05.2022 - Current
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Remedied issues and conflicts among workers using negotiation and active listening.
Mentored and supported sales and rental department employees to create strong workplace culture.
Coordinated resources from stakeholders and mapped out project deliverables.
Supervised day-to-day operations to meet performance, quality and service expectations.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored security to protect employees, customers and property.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Learning Specialist
Radial Inc.
10.2018 - 05.2022
Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Facilitated student engagement and collaboration to enhance classroom learning.
Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
Assessed student needs to determine appropriate level of required support.
Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
Supported students in the use of technology to enhance their learning.
Zone Manager
Ford Motor Company / Select Dealer Region
06.2013 - 10.2018
Managed product allocation to achieve company goals.
Conducted individual business reviews to benchmark current performance levels and set goals to increase profitability and departmental improvements.
Increased customer retention and facility standards to achieve company standards.
Increased performance to surpass prior year sales.
Pioneered programs geared to increase both company and customer profitiability and marketing.
Analyzed and improved performance across zone using sales metrics and performance reports.
Developed reports of zone performance and presented data to upper management.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Manager
Greenway Automotive Group
02.2006 - 06.2013
New vehicle sales
Hiring, training and motivating staff of 75 employees
Departmental profitability
Ordering, stocking and wholesale allocation
Customer negotiations
Skills
Staff Management
Leasing and Sales
Department Oversight
Contract Management
Customer Rapport
Public Speaking
Departmental Management
Business Administration
Results Analysis
Business Development
Performance Tracking and Evaluations
Inventory Management Strategy
Accomplishments
Customer appraisals
Auction representation
Notable Achievements:
Created a successful inventory mapping program for more efficient purchasing and trade selection
Constructed spreadsheets that would increase auction selection versus departmental wants and price selection