Scout Groves
Wixom
Summary
Driven by a desire for stability and personal growth, I am committed to securing a full-time career that will provide financial security for myself and my family. My professional aspirations extend beyond mere employment; I am eager to expand my horizons by connecting with diverse individuals and exploring new environments. Education is a paramount goal, and I am strategically planning to pursue higher education in teaching once I have established the necessary financial foundation. My natural affinity for working with children, coupled with a genuine passion for nurturing young minds, fuels my long-term ambition to become an educator who can inspire, guide, and positively impact the next generation.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Hungry Howies Pizza & Subs
Highland
11.2025 - Current
- Supervised daily operations and ensured team adherence to service standards.
- Trained new employees on food safety and customer service protocols.
- Managed inventory levels and coordinated product orders with suppliers.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Customer Service
Dunkin
Plymouth
10.2024 - 07.2025
- Efficiently managed customer service interactions, resolving order-related inquiries and ensuring customer satisfaction by providing comprehensive support and personalized assistance.
- Efficiently prepared and served a high-volume of sandwiches in a fast-paced culinary environment, demonstrating exceptional speed and skill in food preparation and customer service within a busy sandwich establishment.
- Meticulously sanitized and organized the entire Dunkin' Donuts location, including a comprehensive deep clean of the lobby, restrooms, and service stations. Thoroughly disinfected refrigeration units and strategically restocked work areas with essential supplies, ensuring a pristine and efficiently managed workspace.
Line Cook in the Freestyle Lounge and Conference Center
Waterville Valley Resort
Waterville Valley
01.2024 - 09.2024
- Hosted the 2024 FIS World Cup Alpine Skiing Championships and the New Hampshire Special Olympics Winter Games, showcasing world-class athletic talent and community spirit.
- Efficiently managing kitchen operations, including food preparation, culinary execution, light service assistance, and maintaining a pristine workspace.
- Responsible for operating the point-of-sale system at the Waterville Valley Food Truck, this full-time position involves managing cash transactions, providing customer service, and ensuring smooth food service operations in a dynamic outdoor dining environment.
- Handling money, taking customers orders, frying food like chips and tater barrels, serving ice cream and beverages.
- A dedicated and professional hostess working at the Freestyle Lounge, responsible for creating a welcoming atmosphere, greeting guests, managing seating arrangements, and ensuring a high-quality customer experience in an elegant and dynamic entertainment venue.
- Seating customers, bussing tables, throwing away any trash, any on the fly cleaning that needs to be done, and helping cooks and servers in the Freestyle Lounge.
Education
High School - General Studies
Milford High School
Highland, MISkills
- Stocking Merchandise
- Organization
- Positive Attitude
- Customer Service
- Customer service
- Point-of-sale operation
- Time management
Timeline
Shift Leader
Hungry Howies Pizza & Subs
11.2025 - Current
Customer Service
Dunkin
10.2024 - 07.2025
Line Cook in the Freestyle Lounge and Conference Center
Waterville Valley Resort
01.2024 - 09.2024
High School - General Studies
Milford High School