Ke'Mya Green
Sylvester
Summary
Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Hut
Sylvester, GA
11.2024 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented process improvements that enhanced productivity across shifts.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Trained new staff on food safety protocols and service standards.
- Prepared and assembled menu items according to established guidelines.
- Processed and balanced cash transactions efficiently in high-volume environments.
- Monitored inventory levels, ensuring accurate stock availability and timely replenishment.
Stocking Associate
Walmart
Sylvester, GA
07.2023 - 01.2025
- Organized and stocked merchandise on shelves to ensure optimal product visibility.
- Assisted in inventory management by conducting regular stock audits and maintaining accurate records.
- Collaborated with team members to optimize stocking procedures and improve workflow efficiency.
- Trained new associates on best practices for stocking and safety protocols in the workplace.
- Monitored stock levels, identified shortages, and communicated replenishment needs to management promptly.
- Examined and inspected stock items for defects and reported damages to supervisor.
Backroom Associate
Ollies Bargain Outlet
Tifton, GA
06.2021 - 05.2022
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Performed weekly inventory counts to verify stock levels.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Compared received packages against shipping documents.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory counts and stocked merchandise.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Entered quantity received against purchase order in computer system.
Customer Service Representative
Concentrix
12.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier/Delivery/Server
Pizza Hut
Sylvester, GA
11.2016 - 12.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Worth County High School
Sylvester, GA05.2017
Skills
- Microsoft Office
- Inventory Recordkeeping
- Merchandise Retrieval and Distribution
- Product Tagging and Categorization
- Order Fulfillment
- Strong Attention to Detail
- Stocking and Replenishing
- Customer Relationships
- Quality and Defect Control
- Stockroom Maintenance
- Productivity and Time Management
- Warehouse Coordination and Support
- Safety Procedures
- Reliable and Responsible
- Goal Setting and Prioritization
- Cash handling
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Basic life support
- Feeding assistance
Certification
- CNA - Certified Nurse Assistant
- BLS- Basic Life Support
- CPR/AED
Timeline
Shift Leader
Pizza Hut
11.2024 - Current
Stocking Associate
Walmart
07.2023 - 01.2025
Backroom Associate
Ollies Bargain Outlet
06.2021 - 05.2022
Customer Service Representative
Concentrix
12.2020 - 06.2021
Cashier/Delivery/Server
Pizza Hut
11.2016 - 12.2020
High School Diploma -
Worth County High School