Aimee Knudsen
Woodstock,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Shift Leader
Ipp's Pastaria & Bar
09.2019 - Current
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed and implemented new processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Refund Analyst
U.S Healthworks
01.2008 - 05.2019
- Collaborated with team members to develop best practices for handling complex refund scenarios.
- Maintained accuracy in refund calculations, ensuring compliance with company policies and procedures.
- Enhanced refund processing efficiency by streamlining workflows and reducing errors.
- Identified trends in refund requests, leading to improvements in customer service and satisfaction.
- Managed high-volume caseloads with exceptional attention to detail, resulting in prompt refunds for customers.
- Served as a subject matter expert on company policies regarding refunds, providing guidance and support to colleagues as needed.
- Leveraged analytical tools to identify patterns in refund requests, informing targeted solutions that address underlying issues.
- Achieved optimal resolution times through proactive case management and effective collaboration with relevant departments.
- Supported internal audit reviews by maintaining accurate records of all refund transactions.
- Worked closely with billing teams to ensure seamless coordination during refund adjustments.
- Continually updated knowledge of industry regulations related to refunds, ensuring full compliance at all times.
- Efficiently resolved escalated cases involving disputes or high-value transactions while maintaining professionalism under pressure.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Education
Bachelor of Science - Accounting
Kennesaw State University
Kennesaw, GA05.2021
Associate of Science - Business Administration And Management
Georgia Highlands College
Rome, GA12.2017
Skills
- Customer Service Management
- Food Safety
- Guest service
- Organization
- Customer Relationship Management
- Verbal and written communication
- Quality Control
- Conflict Management
- POS Systems
- Team Leadership
- Accurate money handling
- Compliance Training
- Attention to Detail
- Organization and Efficiency
- Employee Training and Development
- Exceptional communication
- Auditing experience
- Microsoft Excel proficiency
- Data Analysis
- Account Reconciliation
- Self Motivation
- Account Posting
- Year-end reporting
- Problem-solving aptitude
- Regulatory Compliance
- Microsoft Office
- Analytical Thinking
- Adaptability and Flexibility
- Auditing proficiency
- Problem-solving abilities
- Self-Directed
- Microsoft Excel
Timeline
Shift Leader
Ipp's Pastaria & Bar
09.2019 - Current
Refund Analyst
U.S Healthworks
01.2008 - 05.2019
Bachelor of Science - Accounting
Kennesaw State University
Associate of Science - Business Administration And Management
Georgia Highlands College
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