J. Scott Cromie
Colorado Springs
Summary
Customer service professional with expertise in analyzing and resolving customer inquiries. Proven track record in accurate documentation of customer concerns and maintaining extensive product knowledge. Recognized for exceptional communication skills and consistently high customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Self-employeed
Colorado Springs, CO
05.2025 - Current
- Loaded, secured, and unloaded food in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Independent Consultant
Self Employed
Colorado Springs
03.2022 - 04.2025
- Managed client relationships through regular communication regarding expectations, timelines, deliverables.
- Advised clients on best practices related to business processes, technology implementations, and operations management.
- Identified needs of customers promptly and efficiently.
- Provided technical support to users who encountered issues with the applications.
- Deployed applications on cloud platforms such as Amazon Web Services.
- Collaborated with other developers on coding tasks and debugging existing programs.
Salesforce and Web Developer
Daktronics
Colorado Springs
07.2023 - 12.2024
- Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
- Monitored website performance and optimized code for speed optimization.
- Developed web applications using HTML, CSS, JavaScript and JQuery.
- Provided technical support in resolving customer issues related to web development projects.
- Developed strong relationships with customers by providing personalized assistance and support.
Engineer III
Anthem, Inc.
Colorado Springs
03.2019 - 03.2022
- Analyzed design or requirement information for equipment or systems.
- Communicated with clients and coworkers about analysis results.
- Performed testing to determine functionality or optimization.
Education
Bachelor of Science - Cognitive Science
University of California, Los Angeles
Los Angeles, CA06-1998
Skills
- Client relationship management
- Business process improvement
- Cloud deployment
- Web development
- Effective communication
- Customer service
- Salesforcecom product expertise
- Problem-solving
- Requirements gathering
- Quality assurance
Timeline
Delivery Driver
Self-employeed
05.2025 - Current
Salesforce and Web Developer
Daktronics
07.2023 - 12.2024
Independent Consultant
Self Employed
03.2022 - 04.2025
Engineer III
Anthem, Inc.
03.2019 - 03.2022
Bachelor of Science - Cognitive Science
University of California, Los Angeles
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Zachery MoyaZachery Moya
Registered Nurse at Center at CentennialRegistered Nurse at Center at Centennial