Arnisha Nash
Columbus
Summary
Dynamic Director of Operations with a track record of enhancing efficiency and client satisfaction. Expert in strategic planning, process optimization, and training development.
Overview
11
11
years of professional experience
Work History
Director of Operations
Allied Universal
Douglasville, GA
12.2021 - Current
- Streamline operational processes to enhance efficiency across multiple departments.
- Developed and implemented training programs for team members to improve service delivery.
- Analyze performance metrics to identify areas for operational improvement and cost reduction.
- Oversee daily operations, ensuring compliance with company policies and regulatory standards.
- Over see technical support in sanitation.
- Develop, implement, manage and audit sanitation & pest control
- Develop and implement sanitation SOP's, master sanitation schedule and lead sanitation efforts.
CEO
Rvelles Cleaning Solutions
Columbus, OH
05.2015 - Current
- Direct strategic initiatives to enhance service delivery and operational efficiency.
- Implement advanced cleaning technologies to improve productivity and client satisfaction.
- Foster strong relationships with key clients, ensuring tailored cleaning solutions and service excellence.
- Analyze market trends to identify growth opportunities and adjust business strategies accordingly.
- Develope training programs for staff, enhancing skills and promoting a culture of excellence.
- Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Create a positive work culture, resulting in increased employee satisfaction and retention rates.
Retail Store Manager
Dollar
Columbus, OH
10.2019 - 05.2021
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Managed team performance, providing coaching and support to enhance customer service skills.
- Developed training programs for new hires, fostering a culture of continuous improvement within the team.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and loyalty among clientele.
- Collaborated with upper management on strategic initiatives to enhance store profitability and efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Education
High School Diploma -
Eastland Career Center
Columbus, OHSkills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Microsoft applications efficient
- Strong organizational skills
- Excellent written and verbal communication
Timeline
Director of Operations
Allied Universal
12.2021 - Current
Retail Store Manager
Dollar
10.2019 - 05.2021
CEO
Rvelles Cleaning Solutions
05.2015 - Current
High School Diploma -
Eastland Career Center