Edward Carpenter
North Brunswick,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lab Technician
SGS
07.2022 - Current
- Uses LIMS to ensure that samples are processed appropriately and update the samples' status in LIMS as required.
- Coordinate all samples to be subcontracted to other laboratories for analysis are sent appropriately daily.
- Actively promotes a strong culture of safe laboratory practices and the maintenance of a safe working environment
- Maintain assigned computer equipment including hardware, software and related applications in the lab.
IT/ Field Service Technician
Peloton
01.2021 - 11.2022
- Configured hardware and software components after installation.
- Tested equipment to troubleshoot issues.
- User hardware/ software/ peripheral support.
- Handled and resolved escalations from junior technicians.
- Hardware procurement and asset management.
- LAN troubleshooting and support.
Front Desk Associate
The Heldrich Hotel
03.2018 - 01.2021
- Performed all check-in and check-out tasks
- Managed online and phone reservations
- Informed customers about payment methods and verifying forms of payment
- Provided information about the hotel, available rooms, rates, and amenities
- Respond to guests' complaints in a timely and professional manner
- Liaise with housekeeping to ensure rooms are cleaned to meet our safety/health standard
- Trained new employees on hotel policies
Education
B.A. - Criminology & Criminal Justice
Paterson University
05.2022
Skills
- Desktop Technical Support
- Hardware Installation
- Software Configuration
- Network Troubleshooting
- Remote Support
- Network Maintenance
- Help Desk Operations
- User Training
- Quality Control
- Sample Preparation
- Data Analysis
- Instrument Calibration
Timeline
Lab Technician
SGS
07.2022 - Current
IT/ Field Service Technician
Peloton
01.2021 - 11.2022
Front Desk Associate
The Heldrich Hotel
03.2018 - 01.2021
B.A. - Criminology & Criminal Justice
Paterson University
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