Joel Cohen
Glen Burnie,Maryland
Summary
Dynamic professional with a proven track record at Broken Oar, adept in engaging customer service and effective time management. Excelled in enhancing event experiences and patient care, demonstrating strong organizational skills and an engaging personality. Achieved significant improvements in service delivery and guest engagement, showcasing adaptability under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Expo/Busser/Server
Broken Oar
04.2023 - Current
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
Stagehand
Allstage & Sound
01.2022 - 03.2023
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
Patient Care Advisor
Oceanside Cabbabis
02.2020 - 11.2021
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
Server
Friendlys
01.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Plant Science
Anne Arundel Community College
Arnold, MD01-2025
GED -
Northeast High
Pasadena, MD06-2016
Skills
- Strong organizational skills
- Effective time management
- Engaging personality
- Exceptional communication
- CPR certification
- Adaptability under pressure
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
First Aid/CPR certified
Timeline
Expo/Busser/Server
Broken Oar
04.2023 - Current
Stagehand
Allstage & Sound
01.2022 - 03.2023
Patient Care Advisor
Oceanside Cabbabis
02.2020 - 11.2021
Server
Friendlys
01.2019 - 02.2020
Associate of Science - Plant Science
Anne Arundel Community College
GED -
Northeast High