Isabella Nichols
Reno
Summary
Relocating from the Reno/Tahoe area to Seattle offers an exciting opportunity to engage with a vibrant community and forge meaningful connections. A dedicated professional in the service industry with extensive experience in fast-paced dining environments. Outgoing and personable, building rapport with customers and colleagues comes naturally, while a passion for creativity and culinary arts adds a unique flair to everyday interactions.
Overview
7
7
years of professional experience
Work History
Server/Expo/Barista/Busser
Great Full Gardens
Sparks, NV
09.2024 - Current
- Enhanced customer satisfaction at Great Full Gardens, a leading restaurant in Reno/Sparks area recognized for superior service and dietary offerings.
- Mastered knowledge of food safety and allergens, significantly improving dining experiences for customers with dietary limitations.
- Delivered exceptional service as an expo/barista, creating visually stunning superfood lattes and ensuring accurate order fulfillment.
- Trained new team members on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender/Retail
Whispering Vine Wine Company
Reno, NV
09.2024 - Current
- Enhanced dining experiences by expertly recommending wine pairings based on individual preferences.
- Achieved customer satisfaction through efficient management of wine inventory and organization.
- Contributed to team success by accurately handling cash transactions and completing closing reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Barista/Shift Supervisor
Starbucks
Reno, NV
08.2019 - 09.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Achieved operational excellence at Starbucks through five years of dedicated service, focusing on team management and food safety compliance.
- Contributed to record sales growth at both locations, enhancing overall customer experience.
- Mastered beverage preparation, consistently delivering up to four drinks simultaneously while maintaining service quality.
- Developed strong customer relations skills, effectively managing challenging interactions with patience and understanding.
- Optimized staff performance by strategically assigning roles and managing break schedules.
- Streamlined inventory management, accurately placing orders and organizing stock efficiently.
- Executed cash handling tasks with precision, ensuring accurate cash drawer counts and fair tip allocation.
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
Receptionist
Laub & Laub Law Firm
South Lake Tahoe
11.2022 - 01.2023
- Oversaw daily operations as a receptionist, coordinating client communications and appointment scheduling.
- Managed the flow of legal documents by faxing and ensuring timely submissions to the county clerk's office.
- Led efforts in client onboarding by handling intake procedures and submitting discovery for existing cases.
- Scheduled appointments, coordinating calendars for multiple attorneys and optimizing office workflow.
Education
Standard Diploma -
Robert McQueen High School
Reno, NV01.2019
Skills
- Effective team leadership
- Food service
- Cash management
- Strong customer service skills
- Food safety compliance
- Skilled in creating latte art
- Skilled in operating various POS platforms
- Problem Solving
- Menu item memorization
- Knowledge on Wine and Mixology
- Expertise in food allergen management
- Effective multitasking
- Culinary skills
- Organizational cleaning skills
- Caretaking
- Art/ Creativity
- Guest engagement
- Strong work ethic
Timeline
Server/Expo/Barista/Busser
Great Full Gardens
09.2024 - Current
Server/Bartender/Retail
Whispering Vine Wine Company
09.2024 - Current
Receptionist
Laub & Laub Law Firm
11.2022 - 01.2023
Barista/Shift Supervisor
Starbucks
08.2019 - 09.2024
Standard Diploma -
Robert McQueen High School