SEAAN M QUINONES LEON
Kissimmee,US
Summary
Trustworthy team player with 3 years of transaction management experience and a positive attitude. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Work areas have a history of being kept clean, neat, and professionally organized. Dedicated team member with excellent communication skills and a pleasant demeanor. All aspects of store operations are well-understood. Professional and approachable, with exceptional customer service and sales skills.
Overview
3
3
years of professional experience
Work History
Sales Associate/ Team Lead
Rack Room Shoes
Kissimmee, FL
09.2022 - Current
- Cash register operation
- Product knowledge
- Sales
- Customer service
- Excellent verbal communication
- Adaptability
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Kept track of store specials, payment policies, and security procedures
- Observed customer behavior in order to spot security threats and report them to supervisors
- Suggested the best merchandise based on the needs and desires of the customer.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
Cashier/Team Leader/Assistant Manager
Moe's Southwest Grill
Orlando, FL
01.2021 - 12.2023
- Collaborated with coworkers to assist customers and [Action]
- Taught new employees how to do their jobs on a daily basis
- Provide outstanding customer service to all customers who enter the store
- Keeping the checkout areas clean and orderly
- Helped customers by answering their questions and completing their requests
- Am in charge of taking orders from customers
- Help customers by providing information and resolving any issues they may have.
- Provided training and guidance to new cashiers on operational processes.
- Maintained accurate records of daily transactions, deposits, and account balances.
- Monitored cashier performance to ensure compliance with company policies and procedures.
- Developed strategies for improving customer service standards and increasing sales volume.
- Conducted regular staff meetings to discuss work progress, upcoming events, or changes in policy or procedure.
Education
Certification - Certified Nurse Assistant
CNA Training Inc
Orlando, FLAssociate of Science - Health Sciences
Rowan College of South Jersey Cumberland Campus
High School -
Vineland South High School
Skills
- Customer relations
- Inventorying products
- Cash management
- Customer assistance
- Merchandise restocking
- Cash Handling
Locations
- 2021, Vineland, NJ
- 2022, Orlando, FL
- September, 2022 to Present, Kissimmee, FL
Timeline
Sales Associate/ Team Lead
Rack Room Shoes
09.2022 - Current
Cashier/Team Leader/Assistant Manager
Moe's Southwest Grill
01.2021 - 12.2023
Certification - Certified Nurse Assistant
CNA Training Inc
Associate of Science - Health Sciences
Rowan College of South Jersey Cumberland Campus
High School -
Vineland South High School