Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Vanessa restrepo

Kissimmee,FL

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Floor Associate

Burlington Coat Factory Distribution Center
Kissimmee, FL
09.2024 - Current
  • Greeted customers and provided assistance with their inquiries.
  • Operated cash registers to process customer payments accurately and efficiently.
  • Replenished stock shelves with new merchandise when required.
  • Maintained a clean and organized sales floor area at all times.
  • Handled returns of products in accordance with company policies.
  • Organized promotional displays to attract customer attention.
  • Answered incoming calls from customers seeking product or service information.
  • Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
  • Communicated effectively with other staff members regarding customer interactions and transactions.
  • Assisted in training new employees on store operations and customer service procedures.
  • Performed regular price checks to ensure accuracy of shelf tags.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Developed knowledge about products and sales items to answer customer questions.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.

Sales Floor Supervisor

Burlington Coat Factory Distribution Center
Elizabeth, NJ
07.2021 - 08.2024
  • Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
  • Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
  • Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
  • Identified areas of process improvements in order to maximize efficiency and productivity on the sales floor.
  • Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
  • Implemented new processes or procedures as needed to ensure smooth operation of the sales floor environment.
  • Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
  • Coordinated with vendors for product delivery schedules and managed product restocking efforts throughout the day.
  • Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
  • Contributed ideas during team meetings for improving overall customer experience on the sales floor.
  • Created weekly work schedules for staff members based on forecasted needs from customers.
  • Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Delegated tasks to maintain efficient workflow.
  • Assisted with training, development and mentoring of sales employees.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Coached employees on sales techniques and best practices, improving upselling.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily operations, client relations and IT.

Sales Floor Associate

Coach
Elizabeth, NJ
09.2022 - 01.2024
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
  • Maintained thorough knowledge of store products to provide accurate information to customers.
  • Greeted customers promptly, offering assistance to improve shopping experience.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Sales Floor Associate

Michael Kors
Elizabeth, NJ
01.2023 - 09.2023
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Performed inventory counts on a regular basis to ensure accurate stock levels.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Upheld all safety regulations as outlined by the company's health and safety policy.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Consistently met or exceeded daily sales goals established by management team.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Developed knowledge about products and sales items to answer customer questions.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Handled customer inquiries and complaints with professionalism, aiming for swift resolution.

Bookkeeping Administrative Assistant

Nicolosi Foods
Union City, NJ
03.2018 - 07.2021
  • Developed and implemented procedures for managing accounts payable and receivable, payroll, bank reconciliations, and financial reporting.
  • Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
  • Assisted in the preparation of financial statements and reports as requested by management.
  • Processed customer payments accurately and timely according to company policies.
  • Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
  • Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
  • Reviewed contracts related to accounts payable and receivable for accuracy before entering into the system.
  • Created purchase orders for goods ordered by departments within the organization.
  • Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
  • Drafted correspondence between vendors or customers relating to accounts receivable and payable matters.
  • Coded invoices to maintain organized and accurate records.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Associate of Arts - Psychology

Hudson County Community College
Jersey City, NJ
11-2024

Master of Arts - International Business

UNIVERSIDAD AMERICANA
COLOMBIA
03-2018

High School Diploma -

LICEO CRISTO REY
COLOMBIA
12-2012

Skills

  • Retail merchandising expertise
  • Sales trends
  • Store Cleaning
  • Product Promotion
  • Point of sale system
  • Loss Prevention
  • Customer Service
  • Hospitality and accommodation
  • Sales floor recovery
  • Store maintenance
  • Quickbooks
  • Invoice Processing
  • Data analysis and research
  • Accounts Receivable
  • Accounts Payable
  • Exceptional organization
  • Customer Relations
  • Spreadsheet tracking

Languages

English
Professional
Spanish
Professional

Certification

  • SQF : SAFE QUALITY FOOD

Accomplishments

  • LEADERSHIP AWARDS

Timeline

Sales Floor Associate

Burlington Coat Factory Distribution Center
09.2024 - Current

Sales Floor Associate

Michael Kors
01.2023 - 09.2023

Sales Floor Associate

Coach
09.2022 - 01.2024

Sales Floor Supervisor

Burlington Coat Factory Distribution Center
07.2021 - 08.2024

Bookkeeping Administrative Assistant

Nicolosi Foods
03.2018 - 07.2021

Associate of Arts - Psychology

Hudson County Community College

Master of Arts - International Business

UNIVERSIDAD AMERICANA

High School Diploma -

LICEO CRISTO REY
Vanessa restrepo