Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Burlington Coat Factory Distribution Center
Kissimmee, FL
09.2024 - Current
Greeted customers and provided assistance with their inquiries.
Operated cash registers to process customer payments accurately and efficiently.
Replenished stock shelves with new merchandise when required.
Maintained a clean and organized sales floor area at all times.
Handled returns of products in accordance with company policies.
Organized promotional displays to attract customer attention.
Answered incoming calls from customers seeking product or service information.
Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
Communicated effectively with other staff members regarding customer interactions and transactions.
Assisted in training new employees on store operations and customer service procedures.
Performed regular price checks to ensure accuracy of shelf tags.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Developed knowledge about products and sales items to answer customer questions.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
Sales Floor Supervisor
Burlington Coat Factory Distribution Center
Elizabeth, NJ
07.2021 - 08.2024
Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
Identified areas of process improvements in order to maximize efficiency and productivity on the sales floor.
Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
Implemented new processes or procedures as needed to ensure smooth operation of the sales floor environment.
Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
Coordinated with vendors for product delivery schedules and managed product restocking efforts throughout the day.
Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
Contributed ideas during team meetings for improving overall customer experience on the sales floor.
Created weekly work schedules for staff members based on forecasted needs from customers.
Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
Greeted customers, clarifying needs and identifying solutions to close sales.
Delegated tasks to maintain efficient workflow.
Assisted with training, development and mentoring of sales employees.
Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
Coached employees on sales techniques and best practices, improving upselling.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
Managed daily operations, client relations and IT.
Sales Floor Associate
Coach
Elizabeth, NJ
09.2022 - 01.2024
Greeted customers upon entering store and provided assistance in locating desired items.
Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
Resolved customer complaints promptly and professionally according to company policies.
Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
Maintained thorough knowledge of store products to provide accurate information to customers.
Greeted customers promptly, offering assistance to improve shopping experience.
Greeted customers to determine wants or needs.
Cleaned shelves, counters and tables to maintain organized store.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Organized store by returning merchandise to proper areas and restocked displays.
Sales Floor Associate
Michael Kors
Elizabeth, NJ
01.2023 - 09.2023
Greeted customers upon entering store and provided assistance in locating desired items.
Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
Performed inventory counts on a regular basis to ensure accurate stock levels.
Resolved customer complaints promptly and professionally according to company policies.
Upheld all safety regulations as outlined by the company's health and safety policy.
Implemented effective visual merchandising strategies to maximize sales potential of products on display.
Consistently met or exceeded daily sales goals established by management team.
Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Developed knowledge about products and sales items to answer customer questions.
Assisted customers in locating products, providing recommendations based on their preferences.
Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
Bookkeeping Administrative Assistant
Nicolosi Foods
Union City, NJ
03.2018 - 07.2021
Developed and implemented procedures for managing accounts payable and receivable, payroll, bank reconciliations, and financial reporting.
Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
Assisted in the preparation of financial statements and reports as requested by management.
Processed customer payments accurately and timely according to company policies.
Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
Reviewed contracts related to accounts payable and receivable for accuracy before entering into the system.
Created purchase orders for goods ordered by departments within the organization.
Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
Drafted correspondence between vendors or customers relating to accounts receivable and payable matters.
Coded invoices to maintain organized and accurate records.
Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Received payments from customers via cash, check and credit cards to pay company invoices.
Handled accounts payable and receivable, including invoicing and payment processing.
Greeted customers and provided assistance with product selection.
Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Answered incoming telephone calls to provide store, products and services information.