Seabrina Finnell
Stockbridge,GA
Summary
To develop my career in property management in a professional and dynamic organizational environment. To be able to utilize my management skills: expense and budget control, very creative marketing and sales approach, and award winning collection processing experience to provide a high net profit income to the satisfaction of my portfolio, owners, and investors. Willing to relocate anywhere Kind leasing manager working under pressure and in a constantly changing job environment. Excellent computer skills. Adept at generating new leads and converting leads to lease apartments by providing friendly and detailed tours of the community.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Leasing Consultant
3-keys
Atlanta, GA
01.2023 - Current
- Building positive relationships with prospective and current tenants
- Overseeing the timely and successful completion of maintenance requests
- Showing properties to prospective tenants and answering relevant questions
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
- Highly developed written and oral communication skills, including the ability to communicate across digital platforms and in-person
- Attention to detail
- Effective time management, including prioritization of time sensitive items and the ability to meet deadlines
- Organizational skills
- Strong interpersonal skills to support relationships with a broad range of stakeholders
- Knowledge of regional and national real estate laws and guidelines for rental property
- Proficiency with word processing software and other related tools.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
Leasing Agent
The Woods on Tara
Atlanta, GA
02.2021 - 01.2023
- Opening model units and preparing them to be toured for the day
- Walking available units to check the status and ensure they are viewable for prospects
- If the unit is leased and not yet ready, then the Leasing Agent will observe the progress of the unit to verify that move-in date will be met
- Organize desk area and resident and office mail (when applicable)
- Print out availability and pricing for the day
- Ensure that all necessary office supplies and materials are stocked for the day
- Post on Craigslist
- Check and update all on-line marketing resources when necessary
- Ensure all amenities are open, clean, and functional
- Check new and outstanding work-orders
- Follow-up with resident and maintenance team on completed work orders
- Ensure curb appeal is fully realized with balloons, banners, signs, and overall cleanliness
- Giving outstanding customer service to our residents and assuring all their needs be met
- Giving fantastic and thorough tours to incoming prospects ensuring that they are greeted immediately and are taken to see all amenities and units desired
- Answering all incoming calls
- Placing new work-orders
- Setting tours for appointment
- Working within the on-site team to identify and overcome all urgent issues on the property
- Cross-marketing in the community when needed
- Calling the comps
- To complete the Market Survey weekly
- Shopping the comps
- In person when possible
- Ensuring that office, models, vacant units, and amenities are closed completely and securely at the end of the day
- Ensure the completeness and correctness of all lease files
- Ensure that all prospects are qualifying for their lease and all necessary verifications are done and money collected upon move-in.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Maintained a professional attitude when dealing with difficult situations or customers.
Leasqing Consultant
Liberty Staffing Services
Atlanta, GA
06.2019 - 01.2021
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages, and market surveys.
- Conducted tours of available apartments, highlighting features and amenities.
- Greeted potential tenants and provided information about the property.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Responded to tenant requests for maintenance services in a timely manner.
Education
Associate of Applied Science - Medical Insurance Billing
Colorado College
Colorado Springs, CO03-2013
Skills
- Expense and budget control
- Creative marketing and sales approach
- Collection processing experience
- Building positive relationships with tenants
- Maintenance request management
- Property showing and answering questions
- Lease agreement preparation and execution
- Financial procedures oversight
- Record keeping and financial transactions
- Renter complaint resolution
- Written and oral communication skills
- Attention to detail
- Time management and meeting deadlines
- Organizational skills
- Interpersonal skills
- Knowledge of real estate laws and guidelines
- Proficiency with word processing software
- Logistics coordination
- Dependable driver
- Service delivery
- First point of contact for medical calls
- Documentation and call handling
- Patient information registration
- Directing callers to appropriate personnel
- Injury report processing
- Appointment booking and confirmation
- Technical troubleshooting
- Customer service feedback
- Leasing agent responsibilities
- Model unit preparation
- Unit status checking
- Office organization and supplies management
- Online marketing resource management
- Amenity maintenance
- Work order follow-up
- Customer service for residents and prospects
- Answering calls and setting appointments
- Urgent issue resolution
- Cross-marketing
- Market survey completion
- Office and property security
- Lease file management
- Lease qualification and verification
- Call center management
- Inbound and outbound call handling
- Issue resolution and appointment scheduling
- Front desk receptionist duties
- Patient and visitor welcoming
- Appointment scheduling and management
- Forms and documentation assistance
- Reception area maintenance
- Billing and payment processing
- Medicare and health fund liaison
- Documentation management
- Patient comfort and support
- Equipment sterilization and cleaning
- Stationery and supplies management
- Staff and doctor meeting coordination
- Information confidentiality
- Liaison with other medical departments
- Marketing tactics
- Money Handling
- Business Administration
- Customer Relationship Management (CRM)
- Succession Planning
- Strategic Planning
- Cost Control
- Employee engagement
- Staff Training and Development
Timeline
Assistant Manager/Leasing Consultant
3-keys
01.2023 - Current
Leasing Agent
The Woods on Tara
02.2021 - 01.2023
Leasqing Consultant
Liberty Staffing Services
06.2019 - 01.2021
Associate of Applied Science - Medical Insurance Billing
Colorado College
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