Seabrina Finnell
Stockbridge GA 30281,GA
Summary
Methodical administrative team player, well-organized with demonstrated knowledge of healthcare procedures and administrative operations.
Self starter with, tenacity, resourcefulness, excellent judgment and multitasking abilities. Practiced problem-solver with friendly and caring mentality. Proficient with Electronic Health Record, (EHR), EPIC and spreadsheets.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Get Insured
02.2024 - Current
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
Leasing Consultant
3keys Property Management
02.2021 - 01.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Administrative Assistant
Liberty Staffing Services
09.2016 - 03.2020
- Utilized EPIC to compile data gathered from various sources.
- Improved profit margins by streamlining operations and workflow.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers by email, mail or through phone conversations.
- Answered 100 calls per 8 hours to schedule appointments and answer customer questions.
- Collaborated with others to discuss new workflow opportunities.
- Learned EPIC details and triage requirements to support office needs.
Medical Customer Service Representative
Concentra
01.2018 - 08.2018
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Verified patient insurance and collected pre-authorizations from providers.
- Called patients to schedule MRI appointments, consistently double-checking information and availability.
- Strengthened operational efficiencies by developing organizational filing systems for confidential patient records and reports.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Distributed treatment and procedural information to patients.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Education
Associate of Applied Science - Medical Assistant
Colorado Technical University
Colorado Springs, CO05.2017
High School Diploma -
Coner Stone Cristian Academy
Savannah, GA05-1985
Skills
- Up sell
- Time management
- Leadership
- Microsoft
Certification
- Certified Medical Assistant (CMA)
Reading creating objective for residual income
Residual income is the money that continues to flow after an initial investment of time and resources has been completed. For rental income, interest income, and dividend payments. The term residual income is used in other contexts In personal finance, residual income for flipping houses creating rental properties.
Timeline
Customer Service Representative
Get Insured
02.2024 - Current
Leasing Consultant
3keys Property Management
02.2021 - 01.2024
Medical Customer Service Representative
Concentra
01.2018 - 08.2018
Administrative Assistant
Liberty Staffing Services
09.2016 - 03.2020
Associate of Applied Science - Medical Assistant
Colorado Technical University
High School Diploma -
Coner Stone Cristian Academy
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