Sean Adams
West Palm Beach,FL
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Publix by employing exceptional problem-solving and customer engagement skills. Demonstrated ability to manage time efficiently, ensuring smooth operations and maintaining a clean store environment. Achieved increased loyalty through effective conflict management, underscoring a track record of results beyond expectations.
Overview
4
4
years of professional experience
Work History
Front Service Clerk
Publix
03.2020 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
The UPS Store Inc.
09.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Food Runner
Park Avenue BBQ Grille
12.2020 - 07.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Education
Associate of Arts - Architecture
Palm Beach State College
Lake Worth, FL06.2024
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2021
Skills
- Customer Engagement
- Store Cleaning
- Time Management
- Problem-solving skills
- Listening Skills
- Conflict Management
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
The UPS Store Inc.
09.2022 - 04.2024
Food Runner
Park Avenue BBQ Grille
12.2020 - 07.2021
Front Service Clerk
Publix
03.2020 - Current
Associate of Arts - Architecture
Palm Beach State College
High School Diploma -
Seminole Ridge Community High School
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