SEAN ADAMSON
Richfield,MN
Summary
Seasoned IT Systems Engineer with over five years of experience in IT infrastructure management. Expertise in Azure, Office 365 administration, virtual desktops, server management, network administration, and systems security. Proven ability to troubleshoot and resolve technical issues, lead support teams, and drive IT initiatives. Skilled in working with both on-prem and cloud-based systems, with a strong focus on automation and security best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer II
Agiliti Health
03.2023 - Current
- Managed MDM and Endpoint responsibilities for a level 3 infrastructure team in both on-premises and cloud environments.
- Installed, configured, and tested operating systems, application software, and system management tools to ensure optimal system availability.
- Evaluated existing systems and provided technical direction to IT support staff.
- Ensured the highest level of systems and infrastructure availability.
- Implemented warranty and support activities.
Technical Support Manager and Systems Engineer
04.2022 - 03.2023
- Managed third-party level 1 support team and internal level 2 support team for IT operations.
- Designed, implemented, and supported IT infrastructure to meet business needs.
- Provided mentorship and guidance to junior IT team members.
- Oversaw project management using project management principles and practices.
- Ensured adherence to security best practices and compliance with healthcare regulations.
Technical Support Lead
12.2020 - 04.2022
- Assigned daily ticket requests and incidents within ServiceNow, coordinated escalations, and provided after-hours support.
- Conducted server technology research, evaluation, and cost-benefit analysis for potential new technology acquisitions.
- Created and maintained detailed documentation for IT processes and procedures.
- Managed Windows workstation environments and ensured compliance with SOX change management under HIPAA regulations.
Technical Support Engineer
05.2019 - 12.2020
- Provided level 2 support for internal IT operations team and resolved escalated tickets.
- Developed and maintained a secure system architecture.
- Managed Windows Servers, Linux, and similar operating systems.
- Led and championed IT Patch Management initiatives to ensure system security.
IT Support - Contractor
ICS | Kornferry
11.2018 - 05.2019
- Contracted with UHS/Agiliti as IT support contractor, leading to a full-time role on the level 2 internal support team.
- Provided comprehensive technical support for IT operations.
- Supported phone systems, including VOIP, and managed networking components like routers, switches, firewalls, load balancers, data storage, VPN devices, and wireless infrastructure.
Education
Associate of Arts Degree in Information Systems -
University of Montana
05-2016
Bachelor's in Management Information Systems -
University of Montana
Missoula, MTSkills
- Active Directory & Microsoft Entra
- Office 365 Administration
- PowerShell Scripting and Task Automation
- Network Administration: Meraki, Cisco, Cloudflare
- Software Packaging: Intune, PatchMyPC, Advanced Installer, Chocolatey
- ITSM Platforms: ServiceNow, Zendesk, Salesforce
- Virtual Desktop Solutions: Citrix and Azure Host Pools
- Azure & AWS Server Management (Tenant Global Administration)
Certification
- MCSE (Microsoft Certified Solutions Expert)
- Microsoft Certified: Azure Fundamentals
Timeline
Systems Engineer II
Agiliti Health
03.2023 - Current
Technical Support Manager and Systems Engineer
04.2022 - 03.2023
Technical Support Lead
12.2020 - 04.2022
Technical Support Engineer
05.2019 - 12.2020
IT Support - Contractor
ICS | Kornferry
11.2018 - 05.2019
Associate of Arts Degree in Information Systems -
University of Montana
Bachelor's in Management Information Systems -
University of Montana
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