Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Alexander Keith

Rochester,MN

Summary

Dynamic supervisor with nearly 4 years in security management, enhancing team professionalism through tailored training and effective communication. Demonstrates a strong foundation in security technologies, operational efficiency, and team dynamics.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Supervisor, Ambassadors

Mayo Clinic
Rochester, MN
07.2022 - Current
  • Model RICH TIES values in my interactions with patients, visitors and staff
  • Develop and conduct on-going trainings with Ambassadors to enhance staff professionalism
  • Provide technical training and support in the use of critical security technologies
  • Utilize in-person and virtual communication strategies to ensure policy and procedural changes are being delivered to and understood by team members
  • Create and adjust Ambassador post rotations to ensure operational consistency
  • Address and document employee performance, concerns, and safety issues
  • Elicit and gather feedback from SA team members, members of other departments, and leadership to improve safety, hospitality, and efficiency

Direct Sales Representative

GrandPad
Hopkins, MN
10.2021 - 06.2022
  • Sold tablets through phone calls and emails, engaging potential sales leads
  • Assisted customers by answering questions and providing detailed product information
  • Conducted online 1-on-1 product demonstrations upon request
  • Developed strategies to enhance team efficiency

General Manager

Brasa Premium Rotisserie
St. Paul, MN
08.2020 - 08.2021
  • Increased sales through high staff standards, effective COGS and labor management, and fostering a culture of kind and caring hospitality
  • Implemented technology, policy, and procedural changes to enhance operations for staff and customers
  • Delivered consistent feedback and support to restaurant staff, ensuring accountability and performance improvement
  • Actively participated in weekly, quarterly, and annual management meetings
  • Managed inventory of dry goods, equipment, and beverages to ensure adequate supply levels.
  • Screen, interview, hire and onboard applicants for all restaurant positions

Education

Bachelor of Arts -

Beloit College
Beloit, WI

Skills

  • Customer support
  • Employee coaching
  • Conflict resolution
  • Problem solving
  • Data analysis
  • Operations management
  • Microsoft Office proficiency
  • Safety protocol awareness
  • Communication skills

Certification

  • Certified Healthcare Security Supervisor (CHSS)
  • SIRA Certified Behavioral Detection Officer
  • SIRA Awareness (40 hrs)
  • Verbal Judo
  • AVADE Global Security Staff Training
  • EVOLV Express Operator (ver. 4.1)
  • BLS Certification
  • UKG Timekeeping and Absence Management
  • QA Bronze Quality Essentials Certification
  • Performance Management: Bring Out the Best in Our People
  • QI - ResCUE Model for Cross-Cultural Communication

Timeline

Assistant Supervisor, Ambassadors

Mayo Clinic
07.2022 - Current

Direct Sales Representative

GrandPad
10.2021 - 06.2022

General Manager

Brasa Premium Rotisserie
08.2020 - 08.2021

Bachelor of Arts -

Beloit College
Sean Alexander Keith