Sean Alexander Keith
Rochester,MN
Summary
Dynamic supervisor with nearly 4 years in security management, enhancing team professionalism through tailored training and effective communication. Demonstrates a strong foundation in security technologies, operational efficiency, and team dynamics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Supervisor, Ambassadors
Mayo Clinic
Rochester, MN
07.2022 - Current
- Model RICH TIES values in my interactions with patients, visitors and staff
- Develop and conduct on-going trainings with Ambassadors to enhance staff professionalism
- Provide technical training and support in the use of critical security technologies
- Utilize in-person and virtual communication strategies to ensure policy and procedural changes are being delivered to and understood by team members
- Create and adjust Ambassador post rotations to ensure operational consistency
- Address and document employee performance, concerns, and safety issues
- Elicit and gather feedback from SA team members, members of other departments, and leadership to improve safety, hospitality, and efficiency
Direct Sales Representative
GrandPad
Hopkins, MN
10.2021 - 06.2022
- Sold tablets through phone calls and emails, engaging potential sales leads
- Assisted customers by answering questions and providing detailed product information
- Conducted online 1-on-1 product demonstrations upon request
- Developed strategies to enhance team efficiency
General Manager
Brasa Premium Rotisserie
St. Paul, MN
08.2020 - 08.2021
- Increased sales through high staff standards, effective COGS and labor management, and fostering a culture of kind and caring hospitality
- Implemented technology, policy, and procedural changes to enhance operations for staff and customers
- Delivered consistent feedback and support to restaurant staff, ensuring accountability and performance improvement
- Actively participated in weekly, quarterly, and annual management meetings
- Managed inventory of dry goods, equipment, and beverages to ensure adequate supply levels.
- Screen, interview, hire and onboard applicants for all restaurant positions
Education
Bachelor of Arts -
Beloit College
Beloit, WISkills
- Customer support
- Employee coaching
- Conflict resolution
- Problem solving
- Data analysis
- Operations management
- Microsoft Office proficiency
- Safety protocol awareness
- Communication skills
Certification
- Certified Healthcare Security Supervisor (CHSS)
- SIRA Certified Behavioral Detection Officer
- SIRA Awareness (40 hrs)
- Verbal Judo
- AVADE Global Security Staff Training
- EVOLV Express Operator (ver. 4.1)
- BLS Certification
- UKG Timekeeping and Absence Management
- QA Bronze Quality Essentials Certification
- Performance Management: Bring Out the Best in Our People
- QI - ResCUE Model for Cross-Cultural Communication
Timeline
Assistant Supervisor, Ambassadors
Mayo Clinic
07.2022 - Current
Direct Sales Representative
GrandPad
10.2021 - 06.2022
General Manager
Brasa Premium Rotisserie
08.2020 - 08.2021
Bachelor of Arts -
Beloit College