Sean Armstrong
Kure Beach,NC
Summary
Results-driven insurance leader with 4+ years of disability and leave management experience and over 10 years in customer-focused roles. Proven ability to lead teams, exceed performance metrics, manage complex claims, and partner with senior leadership and clients.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
11
11
years of professional experience
Work History
Supervisor, Major & National Accounts (Disability & Leave)
Lincoln Financial Group
12.2024 - Current
- Lead and develop a team of 15 claims examiners supporting national accounts
- Ensure timely, accurate, and compliant claim decisions, including complex and escalated cases
- Drive performance through audits, coaching, reporting, and metric management
- Partner with senior leadership, HR, and external agencies on trends and escalations
Senior Integrated Complex Claims Examiner
Lincoln Financial Group
10.2023 - 11.2024
- Managed complex disability and FMLA claims ensuring regulatory compliance
- Acted as Team Lead, mentoring new hires and supporting examiner development
- Achieved 100% customer service reviews over 12 months and exceeded all metrics
Case Manager II
Lincoln Financial Group
04.2023 - 10.2023
- Managed high-touch disability accounts and large client portfolios
- Led appeals discussions and handled escalated claim disputes
- Maintained strong partnerships with HR and Benefits Directors
Case Manager I
Lincoln Financial Group
04.2022 - 04.2023
- Investigated and adjudicated short-term disability claims
- Recognized for statutory disability expertise and consistent CSAT performance
Closing Specialist
PennyMac
02.2021 - 03.2022
- Prepared and reviewed closing disclosures across multiple loan types
- Ranked top 10 closer out of 350+ specialists
Team Leader / Bartender
Shuckin’ Shack Oyster Bar
Wilmington, NC
04.2015 - 01.2021
- Led staff training, scheduling, and customer service recovery
- Managed inventory, deposits, and sales analysis
- Customer Service
Education
B.S. - Business Administration
University of North Carolina Wilmington
01.2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Staff development
- Team building
- Process improvement
- Conflict resolution
- Business administration
- Verbal and written communication
- Documentation and reporting
Timeline
Supervisor, Major & National Accounts (Disability & Leave)
Lincoln Financial Group
12.2024 - Current
Senior Integrated Complex Claims Examiner
Lincoln Financial Group
10.2023 - 11.2024
Case Manager II
Lincoln Financial Group
04.2023 - 10.2023
Case Manager I
Lincoln Financial Group
04.2022 - 04.2023
Closing Specialist
PennyMac
02.2021 - 03.2022
Team Leader / Bartender
Shuckin’ Shack Oyster Bar
04.2015 - 01.2021
B.S. - Business Administration
University of North Carolina Wilmington