Sean Baker
Studio City,CA
Summary
Dedicated Front Desk Manager with expertise in guest relations and operational efficiency. Committed to enhancing service quality through effective time management and problem resolution.
Overview
1
1
year of professional experience
Work History
Front Desk Manager
Millennium Dance Complex
Studio City, California
01.2024 - 06.2025
- Supervised front desk operations, ensuring seamless functionality and superior guest experiences.
- Trained staff on customer service protocols and software, boosting operational efficiency.
- Developed procedures for effectively addressing guest inquiries and complaints.
- Monitored inventory to maintain readiness at the front desk.
- Responded to guest feedback and implemented changes to improve service quality and satisfaction.
- Managed guest check-in and check-out procedures, reservations, and payments.
Education
Some College (No Degree) - Finance
Santa Monica College
Santa Monica, CASkills
- Customer service
- Inventory management
- Guest relations
- Problem resolution
- Communication skills
- Verbal and written communication
- Issue resolution
- Time management
- Front desk supplies management
- Credit and cash payments
Languages
English
Native/ Bilingual
German
Limited
Timeline
Front Desk Manager
Millennium Dance Complex
01.2024 - 06.2025
Some College (No Degree) - Finance
Santa Monica College