Sean A. Batista
Sonic
Altamonte Springs,FL
Dedicated and organized team player with experience in fast-paced environments. Skilled in maintaining cleanliness, training new employees, and enhancing customer experiences through efficient service. Committed to fostering a positive atmosphere that encourages repeat business.
2
Languages
3
years of professional experience
Work History
Car Hopper
1 Year 4 Months
Sonic - Longwood, FL | 04.2025 - Current
- Delivered prompt and friendly service to customers in dining area.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted team members during peak hours to enhance service speed and quality.
- Handled customer requests and concerns with professionalism and urgency.
- Operated point-of-sale system accurately for order processing and transactions.
- Collaborated with kitchen staff to coordinate timely food delivery to customers.
- Adapted quickly to changing demands in fast-paced environment while maintaining quality standards.
- Trained new employees on service protocols, safety measures, and equipment usage.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 5lbs and delivered them to cars.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Answered guest questions and promoted special products.
Store Associate
1 Year 7 Months
Andy's Frozen Custard - Ocoee, FL | 03.2023 - 10.2024
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated point-of-sale systems efficiently, processing transactions and managing cash register tasks.
- Maintained cleanliness and organization of store environment to enhance operational efficiency.
- Assisted in inventory management, restocking supplies to meet customer demands promptly.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Resolved customer inquiries and complaints professionally, fostering loyalty and repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Implemented process improvements that streamlined daily operations, enhancing overall productivity.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma
Sunshine High School - Orlando, FL
Skills
Quick learner
Cleanliness
Organization
Memory retention
Efficient work
Works Well Under Pressure
Goal oriented
Flexible schedule
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Car Hopper
Sonic
04.2025 - CurrentRead more
Store Associate
Andy's Frozen Custard
03.2023 - 10.2024Read more
Sunshine High School - High School Diploma,
Read more